Sheila Millender
Mansfield,TX
Summary
Professional in multi-site operations management with significant experience in optimizing business processes and driving efficiency. Skilled in team collaboration, strategic planning, and problem-solving to achieve high-impact results. Known for adaptability, reliability, and strong leadership in dynamic environments. Expertise includes logistics coordination, budget management, and performance analysis.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Area Operations Manager
Braum's Ice Cream & Dairy
12.2009 - 01.2025
- Managed a sales portfolio of 28 locations exceeding $85 Million annual sales
- Led a team of 4 District Leaders, 200 managers, 1000+ team members
- Traveled to 28 locations per month to manage each store and perform reviews of individual managers and employees
- Maximized profits through thorough financial analysis, identifying areas for cost savings without compromising service quality or employee satisfaction
- Monitored daily cash discrepancies, inventory shrinkage, labor budgets
- Top performer in cost control consistently below budget in both labor and food each month
- Enhanced customer satisfaction through focused staff training and regular performance evaluations
- Boosted team morale and productivity by fostering a positive work environment and offering regular feedback
- Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints
- Assisted in recruiting, hiring and training of team members
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
- Organized regular meetings with regional staff for updates, training sessions and feedback collection.
General Manager
Dennys Restaurant
01.1998 - 12.2009
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons
- Assisted in recruiting, hiring and training of team members
- Trained and guided team members to maintain high productivity and performance metrics
Education
High School Diploma -
Burleson High School
Burleson, TX06-2000
Skills
- Performance analysis
- Excellent interpersonal skills
- Operational efficiency
- Standard operating procedures
- Outstanding communication skills
- Strategic planning
- Inventory monitoring
- Data-Driven Insights
- Staff supervision
- Shrink control
- Teamwork and collaboration
- Customer service
Certification
- ServSafe Certified: Food & Beverage Manager
Timeline
Area Operations Manager
Braum's Ice Cream & Dairy
12.2009 - 01.2025
General Manager
Dennys Restaurant
01.1998 - 12.2009
High School Diploma -
Burleson High School
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