Summary
Overview
Work History
Education
Skills
Timeline
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SHEILA MILLER

Orlando,FL

Summary

Personable Cashier with history of accurate cash management and payment processing. Detailed team player with concise time management and multitasking skills. Focused on exceeding expectations and building customer loyalty. Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

34
34
years of professional experience

Work History

Crew Member

McDonald's
08.2023 - Current
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Kept clean, organized, and well-stocked work areas
  • Covered multiple store areas by cross-training in different roles

Customer Service Representive

Sheraton LBV
08.2007 - 04.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Phone Operator

BellSouth
01.1990 - 04.2007
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Gathered customer information and promptly input data into computer system.

Education

High School Diploma -

Oak Ridge High School
Orlando, FL
05.1978

Skills

  • Customer Service
  • Punctual and Reliable
  • Flexible Schedule
  • POS Systems
  • Customer Relations
  • Cleaning and sanitizing
  • Data Entry
  • Telephone Etiquette

Timeline

Crew Member

McDonald's
08.2023 - Current

Customer Service Representive

Sheraton LBV
08.2007 - 04.2020

Phone Operator

BellSouth
01.1990 - 04.2007

High School Diploma -

Oak Ridge High School

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SHEILA MILLER