Sheila Mitchell
Lodi,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Packing Handler
Fed Ex Ground
South Hackensack, NJ
08.2022 - 11.2023
- Labeled packages with required information such as destination and contents.
- Organized items in boxes according to size, weight, and type.
- Lifted heavy cartons and placed them onto conveyor belts for sorting purposes.
- Stacked filled boxes on pallets for shipping purposes.
- Tracked inventory levels using computer software programs designed for this purpose.
Ticketing Assistant
Manhattan Theatre Club, Inc
New York, NY
09.2019 - 03.2020
- Completed order transactions and generated travel documentation and detailed itineraries.
- Entered information in Tessitura system to maintain updated details related to customer ticket orders, reservations and payment method.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Updated customer records in the database following each transaction.
- Worked closely with management team on special projects related to ticketing operations.
- Managed customer accounts including updating contact information, creating new accounts.
- Provided general administrative support for marketing campaigns related to ticket sales.
Certified Nursing Assistant
Hamilton Park Nursing and Rehabilitation Center
Brooklyn, NY
07.2018 - 03.2019
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
Nursing Assistant Intern
Northern Manhattan Rehab and Nursing Center
New York, NY
04.2018 - 05.2018
- Ensured compliance with safety regulations while performing job duties.
- Recorded data related to patient activities such as vital signs, intake and output levels, weight measurements. on appropriate forms or charts per hospital policies.
- Assisted nurses with patient care, including taking vital signs and providing personal care.
- Provided support to nursing staff in the implementation of patient treatment plans.
House/Studio Manager
Alvin Ailey American Dance Theater
New York, NY
07.2013 - 02.2014
- Monitored daily operations within the studio environment.
- Organized production schedules, managed budgets and tracked expenses.
- Trained new employees and maintained healthy staff morale through consistent coaching and team building.
- Maintained studio equipment and ensured all software was up to date.
Proxy Solicitor
MacKenzie Partners
New York, NY
02.2013 - 07.2013
- Tracked progress of proxy solicitations by monitoring voting results periodically during the course of the solicitation period.
- Prepared reports summarizing results achieved through proxy solicitations efforts.
- Maintained corporate records, including board books, minute books, stock ledgers and consent resolutions.
- Coordinated the preparation of proxy statements to ensure that all required information is included in a timely fashion according to SEC rules and regulations.
Manager
DCM Performing Arts Calling Center
New York, NY
01.2008 - 01.2012
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Education
Certified Nursing Assistance
Allen School Health Science
Brooklyn, NY01-2018
Bachelor of Arts - Theater Arts
C.W. Post College/ Long Island University
Greenvale, NY06-1999
Skills
- Deadline Adherence
- Activity Supervision
- Expense Management
- Staff Development
- Operations Management
- Cross-Functional Teamwork
- Team Leadership
- Performance Evaluations
Timeline
Packing Handler
Fed Ex Ground
08.2022 - 11.2023
Ticketing Assistant
Manhattan Theatre Club, Inc
09.2019 - 03.2020
Certified Nursing Assistant
Hamilton Park Nursing and Rehabilitation Center
07.2018 - 03.2019
Nursing Assistant Intern
Northern Manhattan Rehab and Nursing Center
04.2018 - 05.2018
House/Studio Manager
Alvin Ailey American Dance Theater
07.2013 - 02.2014
Proxy Solicitor
MacKenzie Partners
02.2013 - 07.2013
Manager
DCM Performing Arts Calling Center
01.2008 - 01.2012
Certified Nursing Assistance
Allen School Health Science
Bachelor of Arts - Theater Arts
C.W. Post College/ Long Island University
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