Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sheila Moikangoa

Brooklyn

Summary

Dynamic and dedicated server with over 15 years of experience in fast-paced restaurant environments. Expertise in delivering exceptional customer service, managing multiple tables, and fostering a welcoming atmosphere that enhances the dining experience. Comprehensive knowledge of menu offerings, effective upselling techniques, and a proven ability to collaborate seamlessly with team members in both casual and fine dining settings. Committed to creating memorable moments for guests while ensuring operational excellence.

Overview

24
24
years of professional experience

Work History

Server

Keens Steakhouse
10.2012 - Current
  • Greeted guests promptly, presented menus, and explained daily specials.
  • Took food and beverage orders accurately and entered them into POS system.
  • Delivered food and drinks in a timely manner, ensuring proper presentation.
  • Monitored tables to anticipate guest needs and provide attentive service.
  • Assisted with menu recommendations, upselling appetizers, desserts, and beverages.
  • Processed payments, handled cash and credit transactions accurately.
  • Maintained cleanliness of tables, dining area, and service stations.
  • Collaborated with kitchen and bar staff to ensure smooth order flow.
  • Resolved guest complaints quickly and professionally to ensure satisfaction.
  • Set up and broke down dining room, including side work and restocking supplies.

SERVER

House of Coffees Restaurant
01.2002 - 12.2005
  • Delivered high-quality service to guests in a fast-paced dining environment.
  • Took food and beverage orders, processed payments, and ensured customer satisfaction.
  • Coordinated with kitchen staff to manage special requests and resolve issues efficiently.
  • Maintained a clean and organized work area to uphold service standards.

Education

GRADE 12 DIPLOMA -

Navalsig High School

SOME COLLEGE - Marketing

Central University Of Technology

Skills

  • Exceptional customer service & communication
  • Accurate order taking & delivery
  • Menu knowledge & upselling expertise
  • Cash handling & POS system operation
  • Time management & multitasking
  • Teamwork & collaboration
  • Conflict resolution & problem-solving
  • Maintaining cleanliness & food safety

Languages

English
Full Professional

Timeline

Server

Keens Steakhouse
10.2012 - Current

SERVER

House of Coffees Restaurant
01.2002 - 12.2005

SOME COLLEGE - Marketing

Central University Of Technology

GRADE 12 DIPLOMA -

Navalsig High School

Similar Profiles

CREATE PROFILE