Sheila Montero
West New York
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Medical Secretary
Weill Cornell
New York
07.2023 - 03.2024
- Managed ongoing care of patients with chronic issues of varying severity and treatment requirements.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Transcribed doctor's orders into the electronic health record system.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Provided administrative support to medical staff, including data entry and document preparation.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Routed laboratory or diagnostic results to appropriate staff.
- Managed physician calendar, scheduling patient appointments and procedures.
- Performed data entry tasks related to patient information into various databases.
- Managed front office customer service, appointment management, billing, and administration tasks to streamline workflow.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Compiled and coded patient information or data in the appropriate computer system.
- Provided guidance on resolving complex pharmacy benefit matters.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
Customer Service Coordinator
Weill Cornell Medical
New York
07.2022 - 07.2023
- Assisted in the development of quality assurance standards for customer service operations.
- Consulted with customers regarding needs and addressed concerns.
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about services and products.
- Provided accurate information regarding insurance coverage, billing, and payment processing.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Communicated effectively with various departments within the organization in order to resolve customer issues quickly.
- Resolved customer complaints promptly and professionally.
- Verified demographics and insurance information to register patients in thecomputer system.
- Facilitated patient registration, verifying thatall required documentation is collected and filed properly.
- Applied HIPAA privacy and security regulations while handling patient information.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Outpatient
Hoboken University Medical Center
Hoboken
03.2021 - 06.2021
- Developed and implemented new data entry procedures for COVID-19-related information.
- Maintained a high level of accuracy when entering large volumes of numerical or textual information into databases.
- Scheduled and confirmed patient appointments and consultations.
- Entered and updated critical information into the database.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Compiled and coded patient information or data in appropriate computer system.
- Arranged hospital admissions for patients as required.
- Assisted with special projects related to COVID-19 research initiatives.
- Ensured compliance with federal regulations regarding privacy protection for patient health information.
- Identified potential errors or inconsistencies in collected data sets before entering them into the system.
- Completed relevant insurance and other claim forms.
- Worked with public health and response organizations to garner support, exchange information, and solicit recommendations.
Receptionist
Englewood Sports and Medicine
Englewood
09.2020 - 03.2021
- Organized charts, documents and supplies to maintain team productivity.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Administered medications under physician's supervision.
- Responded to patient callbacks and phone-in prescription refill requests.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Reviewed police reports, medical treatment records, medical bills and physical property damage to determine extent of liability.
Financial Facilitator
Global Film Studios
West New York
06.2019 - 09.2019
- Working with Movie Producer Bruno Pischiutta
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
- Supported budget, trend, and forecasting operations to help thecompany make financial plans.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Developed and implemented financial strategies to maximize profits and reduce costs.
Marketing Group Manager
Loop It INC.
New York
01.2017 - 01.2018
- Worked with Campaigns like Hello Fresh
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Coordinated with sales teams to develop mutual approaches to problems and opportunities.
- Developed and supervised marketing campaigns and events to maximize income and achieve audience targets.
- Supervised a team of junior marketers in executing various projects.
Education
BS - Arts and Science
New Jersey University
01.2023
Skills
- Campaigns
- Public Relations
- Sales
- Economic Analysis
- Reading Comprehension
- Digital Marketing
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Microsoft Word
- Google Docs
- Adobe Photoshop
- Public Speaking
- X ray machines
- COVID-19 vaccine registration
- Epic Trained
- Sales Force
Languages
- Italian
- Spanish
- English
Languages
Spanish
Native/ Bilingual
Italian
Full Professional
English
Native/ Bilingual
Timeline
Medical Secretary
Weill Cornell
07.2023 - 03.2024
Customer Service Coordinator
Weill Cornell Medical
07.2022 - 07.2023
Outpatient
Hoboken University Medical Center
03.2021 - 06.2021
Receptionist
Englewood Sports and Medicine
09.2020 - 03.2021
Financial Facilitator
Global Film Studios
06.2019 - 09.2019
Marketing Group Manager
Loop It INC.
01.2017 - 01.2018
BS - Arts and Science
New Jersey University
Similar Profiles
Watson Stanley PriceWatson Stanley Price
Senior Patient Coordinator at Weill CornellSenior Patient Coordinator at Weill Cornell
Michaela LencovaMichaela Lencova
Nutrition and Metabolic Research Core Intern at Weill CornellNutrition and Metabolic Research Core Intern at Weill Cornell
Xiomara GuzmanXiomara Guzman
Senior Administrative Assistant at Weill CornellSenior Administrative Assistant at Weill Cornell