Summary
Overview
Work History
Education
Skills
TRAINING
CERTIFICATION AND LICENSE
Languages
Timeline
Generic

Sheila Morales

West Palm Beach,FL

Summary

Thorough Billing Specialist offers account management, account reconciliation, and invoicing expertise coupled with outstanding time management and data entry capabilities. Focused and meticulous professional with comprehensive experience developing and sending bills to customers for services. Solid grasp of MS Office and ER software. Compassionate Patient Services Coordinator equipped with top-notch administrative, billing and customer service skills. Manages appointments and scheduling with organized approach. Proficient in coordinating insurance authorizations and maintaining medical records. Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.

Overview

4
4
years of professional experience

Work History

Billing Coordinator

ADT Security
West Palm Beach, FL
10.2023 - Current
  • Updated billing systems regularly by entering new customer information or modifying existing records.
  • Conducted research and analysis of current billings policies and procedures, making recommendations as needed for improvement or changes.
  • Maintained up-to-date knowledge of all applicable laws related to billing activities.
  • Generated detailed reports on billing activity for management review.
  • Created and maintained accurate customer records in database system.
  • Provided support for internal departments regarding billing inquiries.
  • Coordinated with sales team to ensure accurate billing of customers.
  • Worked closely with accounting department staff members to ensure accuracy of invoicing data entered into the system.
  • Ensured compliance with company policies related to invoice generation and processing.
  • Processed invoices, credit memos and other financial documents.
  • Analyzed customer accounts to identify discrepancies and resolve billing issues.
  • Completed documentation, reports and spreadsheets of financial information.
  • Maintained historical records by microfilming and filing documents.

Patient Care Coordinator

Cano Health
Greenacres City, FL
07.2021 - 10.2023
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Scheduled evaluations and procedures for patients.
  • Received and routed care team messages and documents to appropriate staff.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Compiled and maintained medical charts and reports in complex digital databases.
  • Organized timely and accurate referrals to help patients obtain health care services and access available resources.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Reported liabilities and risk management concerns to supervisor for review.

Assistant Store Manager

All Uniform Wear
Miami, FL
06.2020 - 07.2021
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Coordinated with vendors to secure product availability at competitive prices.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.

Education

Some College (No Degree) -

Miami Dade College
Miami, FL
04-2023

High School Diploma -

IPU Jose Miguel Perez
Cuba
04-2016

Skills

  • Interest calculations
  • Accuracy and Precision
  • Research
  • Regulatory knowledge
  • Due diligence
  • Document Review
  • Dispute Resolution
  • Invoicing expertise
  • Payments experience
  • Document analysis
  • Proficiency with [JMT and Master Mind]
  • Invoice Processing
  • Deadline-oriented
  • Payment posting
  • Contract Preparation
  • Invoicing proficiency
  • Appointment Scheduling
  • Strong Organization
  • Insurance Verification
  • Patient Registration
  • Multitasking and Organization
  • Training Coordination
  • Scheduling Diagnostic Procedures
  • Insurance company knowledgeable
  • Registration and Admissions
  • HIPAA Compliance
  • Patient Education
  • Problem-Solving
  • System Updating
  • Phone and Email Etiquette
  • [Spanish and English] Fluency
  • Relationship Building
  • Team Collaboration
  • Information Collection
  • Referral Coordination
  • Payment Processing
  • Team Leadership
  • Store Organization
  • Customer Relations
  • Operations Oversight
  • Loss Prevention
  • Stock management
  • Staff Supervision
  • Hiring and Training
  • Staff Scheduling
  • Cost Control
  • Work Planning and Prioritization
  • Store Opening and Closing
  • Strategic Planning
  • Database Management
  • Issue Resolution
  • Attention to Detail
  • [Microsoft Office] expertise
  • Customer experience
  • Decision-Making
  • Active Listening
  • Organizational Skills
  • Professionalism
  • Multitasking
  • Data Entry
  • [100] wpm Typing Speed
  • MS Word, Excel, and Outlook

TRAINING

•  Additional Coursework in HIPAA for Covered Entities.

•  Healthcare Fraud Prevention.

•  Conflict(s) of Interest.

•  Environmental Health and Safety.

CERTIFICATION AND LICENSE

  • Public Notary

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Billing Coordinator

ADT Security
10.2023 - Current

Patient Care Coordinator

Cano Health
07.2021 - 10.2023

Assistant Store Manager

All Uniform Wear
06.2020 - 07.2021

Some College (No Degree) -

Miami Dade College

High School Diploma -

IPU Jose Miguel Perez

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Sheila Morales