Overview
Work History
Education
Skills
Timeline
Generic

Sheila mulhovo

silver spring

Overview

2026
2026
years of professional experience

Work History

Farmers market supervisor

Call Your Mother
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Properly completed all cash and credit transactions and ensured the transaction totals matched the recorded receipt totals.
  • Quickly promoted to head cashier by demonstrating accountability, collaboration, and customer-focused service.
  • Maintained a robust and thorough knowledge of the store and inventory to properly assist customers that assisted in a 93% customer satisfaction.
  • Calculated and provided clients with proposals of potential costs to complete event.
  • Assisted customers with food selection, inquiries and order customization requests.
  • Promoted services to drive revenue, liaising with sales team members, providing quotes and drafting proposals for client presentation.
  • Formed and sustained strategic relationships with clients.
  • Forecasted sales, allocated resources and managed labor to improve productivity.

The green Bee Café
  • Maintained records to orchestrate event details, customer requests and billing information.
  • Customized menus and managed food preparation for special events. Met prospective customers through networking to increase local business and venue clientele.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Calculated and provided clients with proposals of potential costs to complete event.
  • Trained, managed and motivated employees to promote professional skill development.
  • Managed scheduling for 10 employees to optimize productivity.
  • Directed food delivery and presentation to maintain catering operations.
  • Maintained records to orchestrate event details, customer requests and billing information.
  • Customized menus and managed food preparation for special events. Met prospective customers through networking to increase local business and venue clientele.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Formed and sustained strategic relationships with clients.
  • Identified client business and operational needs and introduced services to provide solutions.
  • Conducted staff evaluations and determined promotions and realignments or reductions in workforce.

Branch Operations Coordinator

Wells Fargo
2023 - Current
  • Conducted regular audits to ensure compliance with company policies and industry regulations.
  • Utilized software systems to record progress of various tasks.
  • Assisted Branch Operations Manager with ad-hoc tasks.
  • Led cross-functional teams on special projects that resulted in process improvements and increased efficiencies across the organization effectively.
  • Spearheaded initiatives geared towards cost reduction measures while maintaining quality standards.
  • Mentored junior staff members, contributing to their professional growth within the company substantially.
  • Organized annual branch events aimed at community engagement and promoting brand awareness locally.
  • Improved branch efficiency by streamlining processes and procedures for daily operations.
  • Facilitated timely resolution of customer complaints, enhancing client satisfaction rates significantly over time.
  • Built rapport with clients by consistently providing exceptional service leading to repeat business.
  • Effectively managed risk by implementing strategies aligned with corporate guidelines.
  • Oversaw inventory management, reducing waste and maintaining optimal stock levels.
  • Enhanced customer satisfaction through effective communication and prompt resolution of issues.
  • Collaborated with other branches to share best practices and improve overall operational performance.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.

Bank Teller

Wells Fargo
2022 - 2023
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Provided customer records, account statements and copies of checks.
  • Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Processed loan payments accurately, contributing to the overall efficiency of branch operations.
  • Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Identified sales opportunities and referred customers to branch partners in financial services.

Education

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University of Baltimore
Baltimore, MD

Some College (No Degree) - Business Administration And Management

Some College (No Degree) - undefined

Montgomery College
Tacoma Park, MD

Some College (No Degree) - undefined

Skills

  • Customer service
  • Trilingual (English, Portuguese, Spanish)
  • Food service, safety, storage, and transport
  • Great communication, including verbal and listening skills
  • Table seating arrangements

Timeline

Farmers market supervisor

Call Your Mother

The green Bee Café

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University of Baltimore

Some College (No Degree) - Business Administration And Management

Some College (No Degree) - undefined

Montgomery College

Some College (No Degree) - undefined

Branch Operations Coordinator

Wells Fargo
2023 - Current

Bank Teller

Wells Fargo
2022 - 2023

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Sheila mulhovo