Sheila Muli
Austell,GA
Summary
Dedicated professional with strong relationship-building and time management skills in high-pressure restaurant settings. Demonstrated ability to manage tables efficiently while delivering exceptional service. Committed to enhancing customer satisfaction and fostering loyalty through attentive service. Experienced in streamlining operations and improving team collaboration to boost workplace morale.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Randevoo Restaurant and lounge
Austell, GA
03.2024 - Current
- Developed staff schedules to optimize coverage during peak hours.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Restaurant Manager
Chive Sea Bar & Lounge
Savannah, GA
05.2022 - 02.2024
- Coordinated inventory management to maintain stock levels and minimize waste.
- Managed daily operations of Chive Sea Bar & Lounge ensuring smooth service.
- Trained and supervised staff on customer service and operational procedures.
- Managed accounts payable, accounts receivable and payroll.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints effectively to enhance dining experience.
- Implemented promotional events to boost customer engagement and sales volume.
- Ensured compliance with health and safety regulations in the workplace.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Supervisor
JW Marriott
Savannah, GA
04.2021 - 03.2022
- Tracked progress on projects and provided timely feedback to staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Education
MBA - MASTERS IN INTERNATIONAL BUSINESS
SHEILA MULI
SWITZERLAND02-2021
Bachelor of Science - Hotel, Motel, And Restaurant Management
United States University, Africa
Nairobi09-2017
Skills
- Staff scheduling and training
- Inventory management
- Budgeting and financial oversight
- Food safety compliance
- Customer relationship management
- Problem solving and decision making
- Effective communication skills
- Team leadership
Certification
- Earned a WSET CERTIFICATE IN 2023 LEVEL 1
Languages
English
Native/ Bilingual
KISWAHILI
Native/ Bilingual
Timeline
Restaurant Manager
Randevoo Restaurant and lounge
03.2024 - Current
Restaurant Manager
Chive Sea Bar & Lounge
05.2022 - 02.2024
Supervisor
JW Marriott
04.2021 - 03.2022
Bachelor of Science - Hotel, Motel, And Restaurant Management
United States University, Africa
MBA - MASTERS IN INTERNATIONAL BUSINESS
SHEILA MULI
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