Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Smarts Trucking LLC
Loganville, GA
06.2015 - Current
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Managed incoming calls while providing information or transferring callers to appropriate personnel.
Processed invoices for payment using accounting software applications.
Prepared expense reports on behalf of drivers in accordance with company policies and procedures.
Created travel arrangements for staff according to their requirements.
Handled confidential documents in an organized fashion according to established protocol.
Scheduled appointments between clients and customers and internal staff members.
Customer Service Representative
Walmart
Williston, ND
05.2012 - 05.2015
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Gathered customer feedback through surveys and used the data to improve customer service.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Patient Care Technician
Bridgeport Hospital, Yale New Haven Health
Bridgeport, CT
02.2011 - 05.2012
Maintained accurate records of patient care, condition, progress, and concerns.
Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Provided basic patient care including bathing, feeding, toileting and ambulating patients
Acquired and distributed patient care supplies
Performed safety checks to keep patient rooms clean and clutter free
Obtained EKG readings
Performed phlebotomy procedures.
Provided direct patient care and assistance to healthcare team members.