Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Mwine

Loganville,GA

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Overview

14
14
years of professional experience

Work History

Administrative Assistant

Smarts Trucking LLC
Loganville, GA
06.2015 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Processed invoices for payment using accounting software applications.
  • Prepared expense reports on behalf of drivers in accordance with company policies and procedures.
  • Created travel arrangements for staff according to their requirements.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.

Customer Service Representative

Walmart
Williston, ND
05.2012 - 05.2015
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Patient Care Technician

Bridgeport Hospital, Yale New Haven Health
Bridgeport, CT
02.2011 - 05.2012
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Provided basic patient care including bathing, feeding, toileting and ambulating patients
  • Acquired and distributed patient care supplies
  • Performed safety checks to keep patient rooms clean and clutter free
  • Obtained EKG readings
  • Performed phlebotomy procedures.
  • Provided direct patient care and assistance to healthcare team members.

Education

Associates of Science in General Studies -

Housatonic Community College
Bridgeport, CT

High School Diploma -

Bassick High School
Bridgeport, CT

Certified Nursing Assistant -

American Red Cross
Bridgeport, CT

Skills

  • Appointment Scheduling
  • Documentation
  • Customer Service
  • Time Management
  • Organizational Skills
  • Problem Solving
  • Communication
  • Office Administration
  • Inventory purchasing
  • Travel Arrangements
  • Prioritization and time management

Timeline

Administrative Assistant

Smarts Trucking LLC
06.2015 - Current

Customer Service Representative

Walmart
05.2012 - 05.2015

Patient Care Technician

Bridgeport Hospital, Yale New Haven Health
02.2011 - 05.2012

Associates of Science in General Studies -

Housatonic Community College

High School Diploma -

Bassick High School

Certified Nursing Assistant -

American Red Cross
Sheila Mwine