Summary
Work History
Education
Skills
Timeline
Generic

Sheila Neer

Oceanside,CA

Summary

outgoing and flexible team player. Talent for developing creative solutions that satisfy all parties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused patient care professional accustomed to prioritizing and delivering basic patient care. Offer 4 years of comprehensive experience in recording vital signs, collecting specimens and preparing accurate documentation. Responsible team player always willing to assume additional responsibility to ease family burden. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Seasoned Customer Associate with 10+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Work History

Denial Specialist

Tri City Medical Center
Oceanside , CA
03.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Documented medical claim actions by completing forms, reports, logs and records.
  • Scanned hard copy medical records and correspondence to convert into electronic files.
  • Identified root cause of denials to provide plans for denial resolution.
  • Modified, updated and processed existing policies.
  • Checked documentation for accuracy and validity on updated systems.
  • Prepared insurance claim forms or related documents and reviewed for completeness.

Patient Care Technician

Tri-City Medical Center
Oceanside, CA
09.2017 - Current
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Collected and transported specimens to prepare for lab testing.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
  • Answered patient assistance calls, assessed needs and offered qualified support.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported patient admissions, discharges and transfers to promote team productivity.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery

EVS Housekeeper

Tri-City Medical Center
Oceanside, CA
09.2017 - Current
  • Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
  • Removed waste paper and other trash from premises to designated area.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
  • Restocked room supplies such as facial tissues for personal touch with every job
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances

Customer Service Representative

Holiday Inn Suites
Carlsbad, CA
02.2015 - 07.2017
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Collected and analyzed customer information to prepare product or service reports.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Provided ongoing guest service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Sought ways to improve processes and services provided.

Waitress

Norte mexican restaurant
Carlsbad, CA
Jun.2007 - Mar.2015
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
  • Completed credit payments via card processing systems.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.

Education

High School Diploma -

Escondido High School
Escondido, CA
06.1998

Skills

  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality
  • Credit Card Payment Processing
  • Microsoft Excel
  • Spreadsheets
  • Customer Service and Assistance
  • Retail Marketing
  • Prioritizing Calls
  • POS System Operations
  • Guest Services
  • Closing Sales
  • Guest Satisfaction
  • Sales and Upselling
  • Visual Evaluations
  • Stock Replenishment
  • Creative Solutions
  • Microsoft Office

Healthcare customer service

Customer service and communication skills

ICD-10 proficiency

HCPCS coding

HIPAA compliance

Insurance verification

Appeals processing

Timeline

Denial Specialist

Tri City Medical Center
03.2023 - Current

Patient Care Technician

Tri-City Medical Center
09.2017 - Current

EVS Housekeeper

Tri-City Medical Center
09.2017 - Current

Customer Service Representative

Holiday Inn Suites
02.2015 - 07.2017

Waitress

Norte mexican restaurant
Jun.2007 - Mar.2015

High School Diploma -

Escondido High School
Sheila Neer