Sheila Nelson

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team
• Trained and mentored new employees to maximize team performance
• Improved overall team performance by effectively delegating tasks and providing clear instructions
• Promoted a positive work environment through open communication and constructive feedback
• Kept employees operating productively and working on task to meet business and customer needs
• Supervised employees and oversaw quality compliance with company standards for food and services
• Worked closely with team members to schedule breaks and shifts to meet state regulations
• Coached crew members to optimize performance and motivate toward more efficient work
• Excelled in every store position and regularly backed up front-line staff
• Achieved consistent customer satisfaction by addressing concerns promptly and professionally
• Cooperated with coworkers to improve customer experience and manage storefront
• Exercised composure under pressure and in escalated customer service scenarios
• Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs
• Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
• Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow
• Bad to the Bone
• Head Server
• Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations
• Increased restaurant revenue by upselling menu items and promoting daily specials
• Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers
• Trained new servers to uphold company standards in customer service, food handling, and overall professionalism
• Trained staff members on use of POS system
• Resolved guest complaints, addressing issues promptly to foster a positive dining experience
• Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers
• Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time
• Provided support to management in the development and implementation of new policies and procedures, ensuring consistency in service standards across the team
• Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy
• Contributed to the restaurant''s reputation for exceptional service by consistently receiving positive reviews from satisfied guests
• Facilitated smooth transitions between shifts by clearly communicating pertinent information to incoming staff members
• Boosted team morale through recognition of outstanding performance, fostering a supportive work environment
• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
• Collaborated with kitchen staff to ensure timely delivery of orders while maintaining food quality standards
• Trained new staff on restaurant operations and policies to strengthen performance
• Supervised restocking of salad bar and buffet for lunch and dinner service
• Supervised server staff and simultaneously served personal section of tables
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
• Managed food resources, memorized orders, and coordinated customer service
• Streamlined dining operations for improved efficiency with effective communication and coordination among team members
• Cultivated warm relationships with regular customers
• Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service
• Maintained clean and welcoming dining environment, ensuring a positive guest experience
• Remained calm and poised when dealing with difficult customers or during busy shifts
• Used cash registers and credit card machines to cash out customers
• Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts
• Kept server areas clean and stocked to increase efficiency while working tables
• Collaborated with team members to consistently provide efficient service during peak hours
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
• Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns
• Managed cash transactions accurately, ensuring proper change was provided to customers as needed
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences
• Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests
• Proved successful working within tight deadlines and a fast-paced environment
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
• Answered customers' questions, recommended items, and recorded order information
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
• Processed orders and sent to kitchen employees for preparation
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
• Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
• Inspected dishes and utensils for cleanliness
• Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
• Printed dining checks with total due, collected payment and offered receipts to complete transactions
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
• Supervised dining table set-up to prepare for diversity of event types, following strict service standards
• Checked guests' identification before serving alcoholic beverages
• Increased sales significantly by upselling higher-end products to customers
• Supervised set up of banquet food stations and coordinated service to multiple dining areas
• Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
• Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

• Assessed, chosen and integrated health care technology supporting patient care
• Collaborated with multidisciplinary teams to provide comprehensive mental health care for clients, ensuring continuity of care
• Consulted with physician when complications occurred to provide holistic health care
• Enhanced patient safety by conducting regular security patrols in mental health care facilities
• Participated in ongoing professional development opportunities to stay current on best practices and emerging trends in mental health care
• Collaborated with other health care professionals to establish optimal patient care.

• Maintained clean and organized dining areas for optimal guest experience
• Cultivated warm relationships with regular customers
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
• Answered customers' questions, recommended items, and recorded order information.

Placed regular orders to ensure smooth operations.

• Accurately operated cash register to process customer payments.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Observed customer purchases in line and differentiated between standard portions.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail
• Improved customer satisfaction by promptly answering inquiries and providing accurate information
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment
• Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations
• Trained new clerks on company procedures and software tools effectively contributing to their integration into the team
• Maintained filing system and organized customer documents for easy retrieval of information
• Enhanced office organization with regular maintenance of files, records, and supplies inventory
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation
• Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner
• Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities
• Enhanced team morale, organizing staff events and fostering positive work environment
• Optimized office space usage, arranging workstations to maximize productivity
• Boosted departmental collaboration by coordinating schedules and facilitating communication between teams
• Reduced errors in data entry through rigorous attention to detail and double-checking work
• Improved response times to customer inquiries, implementing new filing system for quicker access to information
• Processed weekly payroll for staff, ensuring timely and accurate salary distribution
• Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts
• Maintained confidentiality of sensitive information, adhering strictly to privacy policies
• Enhanced communication with external vendors, ensuring timely delivery of office supplies
• Ensured compliance with all regulatory requirements by conducting regular audits of office procedures
• Facilitated staff training sessions on new software, enhancing overall productivity
• Fostered culture of continuous improvement by suggesting and implementing process enhancements
• Streamlined document retrieval, meticulously filing documents both physically and electronically
• Managed inventory supplies to prevent shortages, ordering necessary items before depletion
• Improved office efficiency by digitizing paper files and organizing digital records
• Assisted in budget preparation to ensure financial efficiency within department
• Maintained up-to-date employee records to assist in human resources planning
• Streamlined meeting logistics, coordinating schedules and preparing meeting materials to enhance focus and productivity
• Supported executive decision-making by providing detailed reports and summaries of office activities
• Enhanced customer service with timely and accurate information when handling inquiries
• Input data into spreadsheets and databases
• Reviewed files, records and other documents to obtain information to respond to requests
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted
• Compiled and analyzed data to produce reports
• Processed incoming and outgoing mail and packages according to established procedures
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
• Utilized office management software to record and track customer information
• Created and maintained detailed records of all office activities
• Edited and proofread documents for accuracy and completeness
• Purchased and maintained office supplies
• Informed and supported business leaders through consistent communication and administrative support duties
• Edited documents to keep company materials free of grammar errors
• Assisted with onboarding of new employees
• Supported staff on special assignments and ad hoc projects
• Monitored and tracked budgets and expenses
• Fostered operational efficiency and compliance with company policies through effective coordination of office activities
• Coordinated and scheduled meetings and appointments.

• Greeted customers at counter to fulfill requests and answer questions
• Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste
• Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards
• Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
• Maintained clean, trash-free workspaces to maximize productivity and safety
• Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices
• Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders
• Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences
• Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team
• Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes
• Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness
• Made food according to standard recipes with requested changes for customer satisfaction
• Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions
• Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues
• Delivered exemplary customer service to guests, even in peak business periods to promote retention
• Offered product samples to customers, generating additional sales through taste-testing
• Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders
• Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter
• Listened to customer requests and suggested additional menu items as appropriate to upsell products
• Learned other teammates' work tasks to train as backup
• Monitored inventory levels to order new supplies and maintain consistent stock
• Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends
• Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences
• Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages
• Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills
• Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction
• Supported store success through participation in inventory audits and suggesting improvements for deli department operations
• Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance
• Kept up-to-date with latest food safety regulations, applying new standards to daily operations.