Sheila Newkirk
West Bend,WI
Summary
Dynamic professional with a proven track record. Adept at fostering customer relationships and enhancing satisfaction. Excel in multitasking and creative thinking, significantly improving operational efficiency. Skilled in organizational management and demonstrating exceptional adaptability, I consistently exceed performance goals through strategic planning and effective communication.
Overview
27
27
years of professional experience
1
1
Certification
Work History
In-Home Daycare Provider
Myself
2411 Creek Rd. West Bend, WI 53090
05.2014 - Current
- Provide a welcoming atmosphere where families feel comfortable entrusting their child's care.
- Maintain a clean, safe, and organized space for daily activities, ensuring child safety and comfort.
- Developed strong relationships with parents through open communication channels including email updates, phone calls, newsletters, parent conferences or meetings when necessary.
Catechist Teacher
Holy Angels Catholic Church
West Bend, WI
09.2013 - Current
- Optimized the learning environment by creating a welcoming atmosphere and utilizing effective classroom management strategies.
- Enhance student engagement by incorporating hands-on activities and interactive learning experiences.
- Maintain ongoing communication with parents, updating them on student progress and addressing any concerns or issues that arose during the school year.
- Encourage class participation to build student confidence and interest in church teachings.
- Prepare age-appropriate weekly lesson plans aligned with church teachings.
Sales Representative
European Touch
Brown Deer, WI
06.2003 - 07.2013
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Participated in trade shows and conferences to network and generate leads.
- Built relationships with customers and community to promote long term business growth.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Receptionist
European Touch
Brown Deer, WI
02.2003 - 06.2003
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped office staff prepare reports and presentations for internal or client-related use.
Office Services Representative
Badger Meter
4545 W Brown Deer Rd, Brown Deer, WI
02.1998 - 07.2001
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Collaborated with other departments to streamline interdepartmental processes and improve overall workflow.
- Oversaw maintenance of office equipment, scheduling regular service checks to prevent downtime due to malfunctions.
- Managed office supplies inventory, ensuring timely restocking to maintain seamless operations.
- Supported onboarding process for new hires, ensuring a smooth transition into the workplace environment, including the set-up of new phone lines as needed in each department
- Streamlined office operations by implementing efficient filing and documentation systems.
- Developed strong relationships with external vendors, negotiating favorable contracts for office services and supplies.
- Ensured punctual delivery of mail and packages by managing internal mail distribution system effectively.
- Edited documents to keep company materials free of grammar errors.
Education
High School Diploma -
Germantown High School
Germantown, WI06.1992
Skills
- Patience and Empathy
- Multitasking
- Creative Thinking
- Organizational Skills
- Adaptability and Flexibility
Certification
- Certified Childcare Professional (CCP) - National Early Childhood Program Accreditation.
- Early Childhood Education Certificate - Various accredited institutions.
- Infant/Toddler Caregiver Certification - Program for Infant/Toddler Care (PITC).
Timeline
In-Home Daycare Provider
Myself
05.2014 - Current
Catechist Teacher
Holy Angels Catholic Church
09.2013 - Current
Sales Representative
European Touch
06.2003 - 07.2013
Receptionist
European Touch
02.2003 - 06.2003
Office Services Representative
Badger Meter
02.1998 - 07.2001
High School Diploma -
Germantown High School