SHEILA NOSS
Office Administrator
Millerstown,PA
Summary
Encouraging supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
Work History
Office Administrator
Logos Academy Harrisburg
09.2024 - 01.2025
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions
- Generated and maintained monthly reports for the executive team
- Maintained electronic and paper filing systems for easy retrieval of information
Operations Support
Flagger Force
05.2024 - 09.2024
- Allocated proper resources to client orders with precision and a safety-first mindset
- Assessed client needs by utilizing active listening and critical thinking skills to ensure orders are filled with accuracy and efficiency
Operations Supervisor
Gallagher Bassett
01.2024 - 05.2024
- Created candidate and program profiles and trackers for eight training classes per year
- Designed and maintained the SharePoint sight for policies and procedures involved in the training program
- Supervised more than 100 Resolution Associate trainees involved in the company’s claims associate training program
Claims Resolution Associate
Gallagher Bassett
01.2023 - 01.2024
- Developed and maintained strong relationships with key client to ensure high levels of satisfaction
- Enhanced team productivity by streamlining communication and implementing efficient project management tools
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times
Administrative Assistant to the District Superintendent of the Harrisburg Area
Susquehanna Conference of the United Methodist Church
08.2021 - 01.2023
- Organized and managed records for 110 churches and 84 pastors in the Central PA area
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
Customer Service Supervisor
Home Depot
05.2019 - 08.2021
- Collaborated with other departments to address recurring customer concerns, improving overall service quality
- Interviewed, hired, supervised, and trained staff of 20+ direct-reports in the customer service department
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale
Office Specialist
YRC Freight
09.2018 - 05.2019
- Assigned work for more than 200 workers on multiple shifts
- Customer service liaison with administrative duties, billing corrections, data entry, and scheduling of appointments and employees
- Increased company compliance with hazardous materials by conducting load audits
Office Coordinator
SpiriTrust Lutheran Home Care and Hospice
04.2018 - 09.2018
- Aligned staff, classified inventory, and harmonized office environment after moving from Gettysburg to Enola
- Experienced further development from this temporary assignment: medical records management, medical reports development, and staff training
- Maintained schedules for two separate discipline teams with four specialties
Operations Supervisor
UPS Freight
06.2016 - 03.2018
- Cross-trained in all areas of hub operations
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks
- Trained all 200+ drivers on new electronic logs system, processed all edits, and mentored violators as needed to encourage compliance
Appeals Specialist I
Broadpath Healthcare Solutions
10.2015 - 06.2016
- Two separate temporary telecommuter assignments both with United Healthcare
Insurance Agent
Mutual of Omaha
01.2015 - 12.2015
- Independent, outside sales representative of life and health insurance products
Truck Driver
C.R. England
07.2014 - 12.2014
- Attended truck driving school, obtained CDL license, trained, and drove on special account for Hershey Foods
Appeals Specialist Medicare
Novitas
07.2013 - 07.2014
- Collaborated with cross-functional teams to gather necessary documentation and evidence to support the appeals process
- Lead of Skilled Nursing Facility Team of eight people with organizational responsibilities including assignment of tasks, control of accountabilities, and queries of cases
- Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
Nighttime Instructor
Keystone Technical Institute
04.2012 - 11.2013
- Courses taught included: ICD-9 Billing and Coding, Insurance in the Medical Office, Medical Law and Ethics, Medical Office Procedures, and Medical Terminology
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques
Senior Medical Billing Specialist
Drayer
05.2008 - 03.2012
- Audited all Medicare charts to maintain strict compliance and cemented billing procedures for collections, reporting, and training
- Handled payments from insurance companies and patients; and performed banking duties including balance reports, deposit summaries, and account reconciliation
- Increased accuracy in claims submissions, resulting in higher reimbursement levels
Medical Billing and Administrative Assistant
Dr. David A Amato
09.2007 - 05.2008
- Departmental responsibilities included billing, collections, customer service, data entry, electronic medical records, graphic design, inventory control, marketing, Medicare compliance, networking, and supply management
- Personally responsible for implementing transfer to electronic medical records program and training of all staff members
Patient Liaison and Staff Trainer
Orthopedic Institute of PA
12.2004 - 09.2007
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
Medical Executive Assistant
Dr. Mark S Boland
04.2003 - 12.2004
- Assisted hands-on with daily patient procedures, and correlated surgeries with the doctor, hospitals, and patients
- Inventory control, both retail and surgical supplies
- Performed various other office duties, including answering multi-line phones, financial management, responding to doctor’s emails, and scheduling of daily appointments
Education
BS - Business Management, Minor Nonprofit Management
The American Women’s College At Bay Path University
12.2022
Skills
- Administrative support
- Data interpretation
- Digital design
- Integrated marketing strategies
- Mathematical proficiency
- Technical writing
- Detail-oriented approach
- Effective written communication
- Strategic problem resolution
- Interpersonal flexibility
- Collaborative teamwork
- Strong organizational skills
Accomplishments
Senior Project: Bernalillo Community Museum
- Collaborated with team of three in the development of an Emergency Disaster Preparedness Plan.
- Researched and crafted a risk-based, procedural document complete with risk prevention activities and necessary reporting forms.
Passed all state adjuster’s examinations and acquired all licenses required before sixth month review.
Generated an efficiency rating of 1.1 and 1.3 and increased performance of direct-report union employees by greater than 45% in second year.
Decreased AR from 79% over 90 days to 85% under 30 days within one year of employment.
Timeline
Office Administrator
Logos Academy Harrisburg
09.2024 - 01.2025
Operations Support
Flagger Force
05.2024 - 09.2024
Operations Supervisor
Gallagher Bassett
01.2024 - 05.2024
Claims Resolution Associate
Gallagher Bassett
01.2023 - 01.2024
Administrative Assistant to the District Superintendent of the Harrisburg Area
Susquehanna Conference of the United Methodist Church
08.2021 - 01.2023
Customer Service Supervisor
Home Depot
05.2019 - 08.2021
Office Specialist
YRC Freight
09.2018 - 05.2019
Office Coordinator
SpiriTrust Lutheran Home Care and Hospice
04.2018 - 09.2018
Operations Supervisor
UPS Freight
06.2016 - 03.2018
Appeals Specialist I
Broadpath Healthcare Solutions
10.2015 - 06.2016
Insurance Agent
Mutual of Omaha
01.2015 - 12.2015
Truck Driver
C.R. England
07.2014 - 12.2014
Appeals Specialist Medicare
Novitas
07.2013 - 07.2014
Nighttime Instructor
Keystone Technical Institute
04.2012 - 11.2013
Senior Medical Billing Specialist
Drayer
05.2008 - 03.2012
Medical Billing and Administrative Assistant
Dr. David A Amato
09.2007 - 05.2008
Patient Liaison and Staff Trainer
Orthopedic Institute of PA
12.2004 - 09.2007
Medical Executive Assistant
Dr. Mark S Boland
04.2003 - 12.2004
BS - Business Management, Minor Nonprofit Management
The American Women’s College At Bay Path University
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