Summary
Overview
Work History
Skills
Timeline
Generic

Sheila obrien

Fort Lauderdale,FL

Summary

Results-driven Telemarketing Agent with a strong focus on customer engagement and sales strategy. Proven ability to utilize telemarketing techniques to drive sales and enhance customer satisfaction.

Overview

2026
2026
years of professional experience

Work History

Telemarketing Agent

multiple sclerosis foundation
Fort Lauderdale, Florida
05.2012 - 12.2025
  • Engaged customers through phone calls to promote products and services.
  • Participated in training sessions to understand product knowledge and telemarketing techniques.
  • Participated in team meetings with supervisors in order to discuss progress towards goals.
  • Assisted customers in selecting appropriate products or services that best fit their needs.
  • Created detailed records of customer interactions, including contact information, sales, and any other relevant data.

Supervisory Special Agent

Think Direct Marketinh
Clearwater, Florida
10.2005 - 03.2012
  • Closed all sales sent to supervisor
  • Implemented new technologies to streamline data collection and analysis processes.

Telemarketing Agent

dial america marketing
Clearwater, Florida
09.1998 - 09.2005
  • Called existing customers to renew magazines for Special Olympics and Mothers Against Drunk Driving
  • Engaged customers through phone calls to promote products and services.
  • Participated in training sessions to understand product knowledge and telemarketing techniques.
  • Participated in team meetings with supervisors in order to discuss progress towards goals.
  • Utilized scripts to ensure consistent messaging during calls.

Operations Manager

Verizon
Boston, Massachusetts
  • Managed Budget and call volumes for Directory Assistance for the United States
  • Developed and implemented operational procedures to improve team performance.
  • Analyzed operational data to identify areas for improvement and cost savings.

Skills

  • Customer engagement
  • Sales strategy
  • Data analysis
  • Telemarketing techniques
  • Operational management
  • Team collaboration

Timeline

Telemarketing Agent

multiple sclerosis foundation
05.2012 - 12.2025

Supervisory Special Agent

Think Direct Marketinh
10.2005 - 03.2012

Telemarketing Agent

dial america marketing
09.1998 - 09.2005

Operations Manager

Verizon

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Sheila obrien