Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Odoms

Kingsland,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Caretaker

Help At Home Senior Care
02.2024 - Current
  • Collaborated with management to develop strategies for improving overall facility operations and efficiency.
  • Reduced instances of falls and injuries by implementing safety measures and regularly monitoring living environments.
  • Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
  • Assisted clients with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
  • Developed strong relationships built on trust with both clients and their families through exceptional communication skills and genuine empathy.

Picker

Amazon
10.2023 - 02.2024
  • Maintained timely updates on workload progress through effective communication with supervisors.
  • Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
  • Participated in ongoing training programs to stay current on industry best practices for efficient picking and packing processes.
  • Assisted in the implementation of a new inventory management system, contributing to reduced order processing times and improved warehouse organization.

Customer Service Representative

Sitel
01.2017 - 04.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Assisted customers in navigating company website and placing online orders, payments, Technical support, and improving overall user experience.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

High School Diploma -

Madison County High School
Madison, FL
05.1991

Skills

  • Emotional Support
  • Mobility support
  • Social interaction
  • Compassionate Caregiving
  • Account updating
  • Data Entry
  • Information Security
  • Product Knowledge
  • Customer Service
  • De-Escalation Techniques
  • Documentation
  • Service Upselling
  • Call center experience
  • Customer Education

Timeline

Caretaker

Help At Home Senior Care
02.2024 - Current

Picker

Amazon
10.2023 - 02.2024

Customer Service Representative

Sitel
01.2017 - 04.2018

High School Diploma -

Madison County High School

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Sheila Odoms