Sheila Marie Ortiz
Virginia Beach,VA
Overview
16
16
years of professional experience
Work History
Project Administrator
RQ Construction, LLC
02.2023 - Current
- Administrator for 4+ projects ranging from $30M - $300M
- Correspond with Subcontractors on all assigned projects from time of award through completion regarding:
- Processing prequals prior to award
- Contract Management
- Change Orders
- Compliancy
- AR/AP
- Submitting monthly invoices to the Government on all assigned projects
- Tracking all Government Modifications and CLIN/SLIN breakdown to assure monthly invoices are billed appropriately
- Support of large software transition including data transition, creation of processes, and training
Animal Protection Unit
Norfolk Police Department
01.2022 - 02.2023
- Respond to calls for service for animal cruelty, stray animals, vicious animals, wildlife, and citizen assist
- Educating citizens on city laws and regulations and issuing citations as needed
- Investigating reports of law violations, collecting evidence, writing reports, while maintaining meticulous attention to details
- Executing search warrants and seizures as needed
- Analyzing and preparing legal documents to present in court
Lead Client Service Representative & Surgery Scheduling Coordinator
Barker Animal Hospital
01.2019 - 01.2022
- Manage the clinic's appointment schedule and train team members to schedule patients effectively for a highly productive workflow
- Multitasking duties between triaging patients, managing customer relations, and training/assisting Customer Service Relationship team members
- Continually pursuing new learning opportunities and building my value as an employee
- Prepare reports to analyze key business metrics
- Excellent communication, verbal, and written skills
Lead Receptionist
Boulevard Veterinary Hospital
01.2017 - 01.2019
- Excellent communication, verbal, and written skills
- Inventory management
- AP/AR
- Handled multiple telephone lines
- Correspondence
- Multitasking several high-pressured duties while maintaining excellent customer service
Vet Assistant/Receptionist
Southside Animal Clinic
01.2009 - 01.2012
- Scheduled appointments properly
- Handled multiple telephone lines
- Multitasking several high-pressured duties while maintaining excellent customer service
- Sales
- Record Keeping
Timeline
Project Administrator
RQ Construction, LLC
02.2023 - Current
Animal Protection Unit
Norfolk Police Department
01.2022 - 02.2023
Lead Client Service Representative & Surgery Scheduling Coordinator
Barker Animal Hospital
01.2019 - 01.2022
Lead Receptionist
Boulevard Veterinary Hospital
01.2017 - 01.2019
Vet Assistant/Receptionist
Southside Animal Clinic
01.2009 - 01.2012
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