Sheila Ottun
Forney,TX
Summary
Highly motivated with extensive customer service and sales experience. Adept at processing customer transactions, counting and packaging money keeping an accurate drawer with high level of accuracy. Well -versed in handling a high volume of cash on a daily basis. Superior attention to detail and highly ethical trustworthy nature. Organized and proficient in time management. Dependable and punctual .
Overview
15
15
years of professional experience
Work History
Sales Associate
Marshalls
08.2022 - 12.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Burkes Outlet Bealls
04.2022 - 08.2022
- Prepare merchandise for sales floor by pricing or tagging.
- Engage with customers to build rapport and loyalty.
- Help customers locate products and checked store system for merchandise at other sites.
- Greet customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Operate cash register for cash, check and credit card transactions with excellent accuracy levels.
Customer Service Representative
Amazon
11.2019 - 02.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Sales Associate
Old Navy Outlet
04.2017 - 12.2019
- Engaged with customers to effectively build rapport and lasting relationships.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided positive first impressions to welcome existing, new and potential customers.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Solved customer challenges by offering relevant products and services.
Sales Associate
The Gap Outlet
11.2015 - 02.2017
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Solved customer challenges by offering relevant products and services.
- Achieved perfect attendance and on-time record.
- Increased sales by offering advice on purchases and promoting additional products.
- Performed cashiering duties operating POS system reconciling cash draw at start and end of each shift.
Customer Service Representative
CitiMortgage
05.2009 - 09.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered excellent customer service, resulting in consistent 98% customer satisfaction rating.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Education
Business Administration
The University of Texas At San Antonio
San Antonio, TXHigh School Diploma -
Western Hills High School
Fort Worth, TXSkills
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
Timeline
Sales Associate
Marshalls
08.2022 - 12.2023
Sales Associate
Burkes Outlet Bealls
04.2022 - 08.2022
Customer Service Representative
Amazon
11.2019 - 02.2022
Sales Associate
Old Navy Outlet
04.2017 - 12.2019
Sales Associate
The Gap Outlet
11.2015 - 02.2017
Customer Service Representative
CitiMortgage
05.2009 - 09.2014
Business Administration
The University of Texas At San Antonio
High School Diploma -
Western Hills High School