Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Work Availability
Work Preference
Timeline
SHEILA OWEN

SHEILA OWEN

Receptionist
Bossier City,LA

Summary

Dynamic professional with extensive experience at XLUSV Autoworks, LLC, excelling in customer relations and front desk operations. Proven ability to enhance client satisfaction through effective communication and meticulous organization. Skilled in data entry and appointment scheduling, fostering positive relationships while maintaining confidentiality and professionalism in fast-paced environments.

Overview

28
28
years of professional experience

Work History

Receptionist

XLUSV Autoworks, LLC
09.2023 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Assisted with onboarding new clients and securing paperwork completion.

Insurance Specialist

TRAY MURRAY, STATE FARM
05.2020 - 09.2023
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
  • Processed eligibility and benefits verification and authorization requests.
  • Followed up on denials, late payments, extensions and other special circumstances.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Maintained high standards of customer service by building relationships with clients.
  • Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
  • Calculated premiums and established payment methods for sales.
  • Collected premiums on or before effective date of coverage.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Finalized sales and collected necessary deposits.

AMINISTRATIVE DEPUTY

CADDO PARISH SHERIFFS OFFICE
11.2012 - 01.2019
  • Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
  • Participated in ongoing professional development opportunities, staying current on industry best practices and emerging trends in law enforcement.
  • Collaborated with multiple departments to develop effective strategies for case management and resource allocation.
  • Conducted detailed investigations, gathering essential evidence to support legal proceedings.
  • Increased productivity by developing comprehensive project timelines and monitoring progress closely.
  • Provided testimony in court proceedings.

CORRECTIONS MASTER SERGEANT

Louisiana State Penitentiary at Angola
11.1997 - 10.2011
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

High School Diploma -

NORTH DESOTO HIGH SCHOOL , Stonewall, LA
05-1987
  • Relevant Coursework: [Subject] & [Subject]

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Customer/Client relations
  • Customer and client relations
  • Appointment scheduling
  • Scheduling appointments
  • Greeting and seating clients
  • Data inputting
  • Office administration
  • File management
  • Administrative support
  • Mail handling
  • Multi-line telephone operation
  • Clerical support
  • Professional demeanor
  • Documentation and reporting
  • Service-oriented mindset
  • Security awareness
  • Technical support
  • Business correspondence
  • Front desk operations
  • Phone etiquette
  • Business operations
  • Security
  • Positive and professional
  • Office supply inventory control
  • Reception desk management
  • Multi-line telephone skills
  • Customer service
  • Attention to detail
  • Punctual and reliable
  • Call answering and routing
  • Payment processing
  • Team collaboration
  • Courteous and professional
  • Computer proficiency
  • Relationship building
  • Billing and invoicing
  • Visitor and customer relations
  • Documentation
  • Records maintenance
  • Basic math
  • Multi-line phone systems

Additional Information

I have a very strong work ethic. When I was hired by the Caddo Parish Sheriff's Office, a position was created for me in the probation department. I was the only non-post-certified probation officer. I was responsible for typing warrants and filing them promptly for those who violated the terms of their probation. I also filled in for the front desk receptionist when needed. I maintained files of those on probation as well as warrants. At times, I appeared in court to testify on behalf of the Caddo Parish Probation Office in cases when probationers were brought before the court and assisted the ADA's in these cases.

Certification

  • Insurance Producer License - October 2020 - September 2024

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsPaid time offPaid sick leave

Timeline

Receptionist - XLUSV Autoworks, LLC
09.2023 - Current
Insurance Specialist - TRAY MURRAY, STATE FARM
05.2020 - 09.2023
AMINISTRATIVE DEPUTY - CADDO PARISH SHERIFFS OFFICE
11.2012 - 01.2019
CORRECTIONS MASTER SERGEANT - Louisiana State Penitentiary at Angola
11.1997 - 10.2011
NORTH DESOTO HIGH SCHOOL - High School Diploma,

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