Sheila Pagan
Miami,Florida
Summary
Clinical Forms Completion Specialist experienced in FLMA, STD and disability form completion, clinical record review, and HIPPA-compliant documentation within a high-volume healthcare environment.
Overview
8
8
years of professional experience
Work History
Clinical Forms Completion Specialist
HealthMark Group
09.2024 - Current
- Completed and processed FMLA, Short-Term Disability, Long-Term Disability, and other disability-related clinical forms by accurately reviewing and extracting information from patient medical records.
- Ensured HIPAA compliance and maintained strict confidentiality while managing high-volume, time-sensitive form requests.
- Met established turnaround times and quality standards through careful review, attention to detail, and effective use of EHR systems.
Medical Assistant
Advanced OB GYN Institute
06.2022 - 08.2024
- Prepared patients for OB-GYN exam and procedures, including prenatal visits, Pap smears and ultrasounds, ensuring comfort and maintaining patient confidentiality, assisted physicians during pelvic exams, and lab draws
- Answered high-valued incoming calls to assess patient symptoms, prioritize care needs, and provide guidance based on established clinical needs
- Managed front and back office task, including scheduling appointments, verify insurance, updating electronic medical records (EMR), coordinating follow up care for prenatal and postpartum patients
Phlebotomist/ Phone triage
Miami Center of Excellence
03.2018 - 01.2021
- Performed venipunctures and capillary draws on patients, ensuring proper labeling, handling and transport of specimens for laboratory.
- Maintained strict adherence to infection control and safety protocols while providing compassionate care to reduce patient anxiety during procedures.
- Accurately documented patient information and tests requisitions in EMR.
Education
High School Diploma -
Siatech Charter High School
Miami, FlMedical Assistant - undefined
Job Corps
Miami, FlSkills
- Skilled in managing financial and healthcare documentation
- Strong problem solving and conflict resolution abilities
- Strong organization and time management abilities
- Proficient in software applications such as Zoom, Microsoft Teams and Slack
- Experience reviewing, processing, and resolving customer claims accurately and efficiently
- Knowledge of personal computer software such as MS Word, PowerPoint, QuickBooks, Outlook and Excel
Timeline
Clinical Forms Completion Specialist
HealthMark Group
09.2024 - Current
Medical Assistant
Advanced OB GYN Institute
06.2022 - 08.2024
Phlebotomist/ Phone triage
Miami Center of Excellence
03.2018 - 01.2021
Medical Assistant - undefined
Job Corps
High School Diploma -
Siatech Charter High School