Sheila Pardo
Phoenix,AZ
Summary
Maintain contacted and followed up on problems that required special handling. Self-motivated as well as self-starter to all tasks. Hard worker; Bilingual, dependable, prompt. Function well both independently and as a team player. Experienced in training and managing staff. Good motivator, Fast learner; quickly absorb and utilized new methods. Ability to manage multiple tasks as well as well respond well in high-stress atmosphere. Adapt easily to new concepts and responsibilities. Welcome to New Challenges. Passionate and results-driven with knack for fostering patient relationships and promoting supportive team environment. Possesses deep understanding of dental office operations and proficient in managing patient schedules and dental software. Committed to optimizing clinic efficiency and ensuring top-tier patient care.
Overview
7
7
years of professional experience
Work History
Dental Manager /Dental Treatment Coordinator
Smile Dental Clinic
11.2022 - 03.2024
- Oversaw maintenance of office facilities, coordinating repairs or improvements as needed while managing associated expenses within budget constraints.
- Conducted regular audits to evaluate office performance metrics, using data-driven insights to inform strategic decision-making in areas such as staffing levels, scheduling efficiency, and practice growth opportunities.
- Developed relationships with local schools and community organizations to promote oral health awareness and provide educational resources.
- Increased patient satisfaction by developing a comprehensive patient care program focused on education and preventive care.
- Managed finances effectively, ensuring timely billing practices and accurate financial reporting.
- Developed an effective system for tracking and managing patient referrals to specialist providers, ensuring timely follow-up and seamless continuity of care.
- Facilitated communication between staff members to encourage teamwork and foster a positive work environment conducive to collaboration.
- Maintained accurate patient records using electronic health record systems, ensuring data integrity while adhering to privacy standards as required by HIPAA regulations.n
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in skills and knowledge base.
- Collaborated with dentists to create customized treatment plans tailored to individual patient needs for optimal outcomes.
- Supervised dental assistants, hygienists, and front-office staff to maintain a high level of productivity and professionalism within the practice.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Improved overall team performance by conducting regular staff training sessions and one-on-one meetings for skill development.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
Insurance Coordinator
Sun Valley Pediatric Dentistry
11.2021 - 06.2022
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Filed and tracked insurance claims and communicated claims status to patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
Insurance Coordinator
Desert Dentistry
04.2019 - 10.2020
- Obtained data such as patient, insurance ID, insurance provider and dental codes to properly file insurance claims
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement
- Prepared insurance claims for submission to clearinghouses or insurance companies
- Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports
- Verified insurance and communicated coverage to staff and patients
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents
- Checked documentation for accuracy and validity on updated systems
- Reviewed and verified data, including addresses, phone numbers, names, ages, and values
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Verified insurance and communicated coverage to staff and patients.
Treatment Coordinator/ Front Office
Unlimited Smiles Dental
02.2018 - 03.2019
- Performed in team leader capacity and organized all treatment and placement activities
- Laid out potential payment plans for patients
- Reviewed X-rays to help patients determine best treatments
- Managed secretarial duties, including researching billing issues, scheduling appointments and verifying insurance coverage
- Explained treatment choices to patients and helped determine best options
- Educated patients on dental benefits and coordinated proper payment with insurance companies
Dental CSR
Mountain Park Health Center Baseline Clinic
03.2017 - 02.2018
- Answer and place phone calls regarding patient's appointments
- Contact insurance companies regarding patient's coverage and payment plans
- Perform clerical duties such as coping, faxing, filing, emailing, etc
- Receive and process payments made by patients or insurance companies
- Send payment notice to insurance companies and patients
- Enter patients information into computer system
- Check-in and check-out patients (gathering all personal insurance information needed)
- Verified All Pediatric Screenings for dental Providers
Education
Associate of Applied Science - Computer Technician
ITT Technical Institute
Phoenix, AZCaregiving - CNA
Cactus Wren Training Program
Peoria, AZ06.2012
High School Diploma - General Studies
Estrella High School
Avondale, AZ03.2010
Skills
- Bilingual in English and Spanish
- Customer service and assistance
- Insurance claims and denial processes
- Accounting skills
- Medicare and Medicaid knowledge
- Negotiation
- File and records management
- Strategic thinking skills
- Dental billing and coding
- Ability to archive files
- Ability to compile data
- Insurance industry experience
- Excellent administrative abilities
- Microsoft skills (Word, Excel, Power Point, Outlook)
- Technical Abilities: E-clinical Works, Eagle Soft, Dentrex, OpenDental, SoftDent
- General Dentistry Experience
- Pediatrics Dental Experience
- Orthodontics Experience
- Oral & Endo Experience
- Dental software proficiency
- Office Administration
- Patient Scheduling
- Employee Training
- Appointment Setting
- Treatment Planning
- Budget Planning
- Insurance Coordination
- Human Resources Management
- Dental Practice Management
- Patient Care
- Payment plans
- HIPAA Compliance
- Oral communication
- Insurance Billing
- Scheduling
- Schedule Management
- Inventory Management
- Office meetings
- Appointment Coordination
- Patient Relations
- Workflow Coordination
- Teamwork and Collaboration
- Customer Service
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Team Collaboration
- Adaptability and Flexibility
- Self Motivation
- Professionalism
- Patient Advocacy
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Dental Manager /Dental Treatment Coordinator
Smile Dental Clinic
11.2022 - 03.2024
Insurance Coordinator
Sun Valley Pediatric Dentistry
11.2021 - 06.2022
Insurance Coordinator
Desert Dentistry
04.2019 - 10.2020
Treatment Coordinator/ Front Office
Unlimited Smiles Dental
02.2018 - 03.2019
Dental CSR
Mountain Park Health Center Baseline Clinic
03.2017 - 02.2018
Caregiving - CNA
Cactus Wren Training Program
High School Diploma - General Studies
Estrella High School
Associate of Applied Science - Computer Technician
ITT Technical Institute
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