SHEILA PARTMAN
Jacksonville,AR
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable Workforce Analyst successful gathering, reviewing and modeling information to make proactive adjustments to schedules and strategies. Highly organized and skilled with excellent critical thinking, problem-solving and planning abilities. Over 10+ years of experience in workforce assessment.
Overview
20
20
years of professional experience
Work History
Workforce Specialist
Department Of Workforce Services
12.2009 - Current
- Produce and update documents, reports and tracking spreadsheets using Excel.
- Pre-screen resumes by email to consider for job postings
- Developed and implement onboarding and career plans for new clients.
- Collect and analyze information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Research evaluate revise work experience programs
- Interact with clients by phone, email, and appointments.
- Conduct monthly home visits for client compliance.
- Coordinate and conduct job fairs to give information and enroll in TEA program.
- Conduct program presentation for TEA clients and Tabe testing.
Breast Care Analyst
Hewlett Packard, HP
05.2004 - 12.2009
- Worked well in team setting, providing support and guidance.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Answered over 100 calls per shift to meet fast-paced call center demands.
Education
Bachelor of Science - Human Resources Management
Park University
Parkville, MO05.2007
Skills
- Setting Schedules
- Client Correspondence
- Job Assignments
- Maintain client Records
- Workforce Management Tools
- Approving Activities
- Microsoft Office
- Career Assessments
- Workforce Development
- Administrative Support
Timeline
Workforce Specialist
Department Of Workforce Services
12.2009 - Current
Breast Care Analyst
Hewlett Packard, HP
05.2004 - 12.2009
Bachelor of Science - Human Resources Management
Park University
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