Sheila Pogreba
Minneapolis,MN
Summary
Dynamic Customer Due Diligence Investigator with extensive experience at Huntington Bank, adept at uncovering money laundering trends and enhancing fraud prevention. Skilled in Anti-Money Laundering and Regulatory Compliance, I excel in cross-functional collaboration and critical thinking, driving operational improvements and mentoring teams to exceed compliance standards.
Overview
11
11
years of professional experience
Work History
Customer Due Diligence Investigator 2 / Corporate BSA
Huntington Bank
Minnetonka, Minnesota
06.2021 - Current
- Uncover emerging trends in money laundering and terrorist financing, improving fraud prevention efforts.
- Lead investigations of high-risk customer types, including Money Services Businesses, Foreign-Owned Corporations, Private Investment Companies, and Third Party Payment Processors, assuring compliance with evolving regulatory standards.
- Act as SME for development and testing of new processes, streamlining departmental workflows.
- Meet and exceed SLA targets by effectively managing complex investigative queues and prioritizing high-risk reviews.
- Initiate proactive outreach to business units for accuracy in KYC and KYA records, minimizing potential compliance risks.
- Assess and mitigate financial crime risks by thoroughly reviewing new and existing customers and entities.
- Generate in-depth reports detailing investigative findings and escalate high-risk cases to Financial Intelligence Unit (FIU).
- Collaborate with internal stakeholders to validate customer and account information and uphold rigorous compliance with BSA and AML regulations.
- Mentor and train colleagues on advanced due diligence practices, elevating team knowledge and boosting overall performance.
Senior High-Risk Analyst, Officer / Corporate BSA
TCF National Bank
Plymouth, MN
08.2018 - 06.2021
- Identified high-risk trends by analyzing customer profiles and transaction data to detect suspicious activity early.
- Steered customer outreach efforts to business units, collecting documentation and information to accelerate review processes.
- Managed and prioritized high-risk reviews, upholding schedule and minimizing delays while addressing emerging risk factors.
- Executed enhanced due diligence investigations on high-risk customers using advanced research tools, guaranteeing full compliance with Federal BSA regulations and reinforcing regulatory standards.
- Validated high-risk scoring and managed risk mitigation strategies within established review schedules.
- Maintained alignment with evolving BSA/AML regulations by integrating updates into daily practices.
High Risk Analyst, Officer / Corporate BSA
TCF National Bank
09.2017 - 08.2018
- Analyzed transactions to identify suspicious patterns and escalated high-risk cases to minimize bank's financial crime risk.
- Assured compliance with KYC regulations by validating customer identities and maintaining updated profiles in bank records.
- Identified red flags and anomalies in customer data, promptly escalating potential violations for further review.
- Devised targeted risk ratings and monitoring schedules for high-risk customers, elevating proactive risk management.
- Integrated evolving regulatory updates into EDD process, augmenting due diligence practices and complying with standards.
- Delivered timely reviews to meet production and quality metrics while retaining operational excellence in handling high-risk cases.
- Analyzed transactions to identify suspicious patterns and escalated high-risk cases to minimize bank's financial crime risk.
- Assured compliance with KYC regulations by validating customer identities and maintaining updated profiles in bank records.
- Identified red flags and anomalies in customer data, promptly escalating potential violations for further review.
- Devised targeted risk ratings and monitoring schedules for high-risk customers, elevating proactive risk management.
- Integrated evolving regulatory updates into EDD process, augmenting due diligence practices and complying with standards.
- Delivered timely reviews to meet production and quality metrics while retaining operational excellence in handling high-risk cases.
Supervisor, Officer / Electronic Transaction Dispute Services
TCF National Bank
11.2014 - 09.2017
- Compiled and examined card loss recovery statistics, identifying opportunities for operational advancements.
Introduced training programs, equipping team members with knowledge to adhere to policies and procedures. - Provided ongoing coaching and feedback, advancing employee performance and lowering dispute resolution timeframes.
- Led process improvement initiatives, uncovering and executing business transitions that amplified operational workflows.
- Managed customer fraud disputes and optimized card loss recovery using Visa guidelines.
- Implemented systems, policies, and procedures to streamline dispute management.
- Set performance goals, advanced team productivity, and assured alignment with company objectives.
Education
Bachelor of Science (B.S.) - Applied Psychology
St. Cloud State University
Associate in arts (A.A.) -
North Hennepin Community College
Certificate - Human Services
Minneapolis Community And Technical College
Minneapolis, MNSkills
- Anti-Money Laundering
- Regulatory Compliance
- KYC/KYA Verification
- Transactional Analysis
- Customer Identity Verification
- Compliance Auditing
- Fraud Detection Systems
- Case Management
- Organizational Effectiveness
- Critical Thinking
- Professional Writing
- Cross-functional Collaboration
Timeline
Customer Due Diligence Investigator 2 / Corporate BSA
Huntington Bank
06.2021 - Current
Senior High-Risk Analyst, Officer / Corporate BSA
TCF National Bank
08.2018 - 06.2021
High Risk Analyst, Officer / Corporate BSA
TCF National Bank
09.2017 - 08.2018
Supervisor, Officer / Electronic Transaction Dispute Services
TCF National Bank
11.2014 - 09.2017
Bachelor of Science (B.S.) - Applied Psychology
St. Cloud State University
Associate in arts (A.A.) -
North Hennepin Community College
Certificate - Human Services
Minneapolis Community And Technical College