Sheila Ponte
Jacksonville,FL
Summary
To seek and maintain full or part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Administrative Coordinator
Injury Services, Inc
06.2015 - Current
- Answered phone calls & responded to inquiries from customers, vendors & other external contacts.
- Organizing & maintaining case files & legal documents
- Assisted potential clients in using DocuSign to secure signatures.
- Managed, developed & trained staff, established & monitored goals.
- Maintained close working relationships with customers & detailed work product to their liking
- Oversaw all clerical duties & ensured various projects were completed in a timely manner
Administrative Assistant
Royal Courier, Inc
01.2016 - 02.2018
- Answered multi-line phone system, routing calls, delivering messages to staff & greeting visitors.
- Routed & priced all incoming courier requests.
- Managed employee hours & time sheets, calculated overtime & processed payroll each week.
- Managed all billing to various clients & processed all incoming payments, updating invoice balances as needed.
- Managed filing system, entered data & completed other clerical tasks.
- Managed phone & email correspondence with all customers.
- Built & maintained excellent customer relationships through timely response to inquiries & going above & beyond to accommodate unusual requests.
Restaurant Manager
The Local, Inc
08.2010 - 10.2015
- Opened restaurant daily & coordinated efforts with Hilton Hotel in busy downtown Chicago area to ensure shared guest satisfaction.
- Promoted positive atmosphere & went above & beyond to guarantee each customer received exceptional food & service.
- Carefully interviewed, selected, trained & supervised staff.
- Met, greeted & encouraged feedback from customers & used feedback to implement positive changes within restaurant.
- Led & directed team members on effective methods, operations & procedures.
- Oversaw front of house personnel to maintain adequate staffing & minimize overtime.
- Assisted wait staff/front of house employees as well as kitchen/back of house employees as needed.
- Gained extensive knowledge in wine tastes, history, region, varietal types & coordinated menu plates with complementing wine selections.
Education
Paralegal Studies
University of Indianapolis
Indianapolis, INJournalism
Indiana University - Purdue University Indianapolis
Indianapolis, INHigh School Diploma -
Whiteland High School
Whiteland, IN05.1990
Skills
- Excellent customer relation & mediation skills
- Detail-oriented & efficient
- Exceptional organizational skills
- Ability to adapt easily in an ever-changing environment
- Extensive knowledge of all clerical duties including typing over 70 wpm
- Skilled in various conflict resolution techniques
- Prioritizing various ways to highlight customer loyalty
Timeline
Administrative Assistant
Royal Courier, Inc
01.2016 - 02.2018
Administrative Coordinator
Injury Services, Inc
06.2015 - Current
Restaurant Manager
The Local, Inc
08.2010 - 10.2015
Paralegal Studies
University of Indianapolis
Journalism
Indiana University - Purdue University Indianapolis
High School Diploma -
Whiteland High School
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