sheila portieri
Branford
Summary
Experienced with administrative tasks such as managing employee records, and compliance. Utilizes effective communication and organizational skills to support HR initiatives. Knowledge of HR software and best practices.
Offering solid foundation in organizational behavior and personnel management, eager to learn and grow in dynamic HR environment. Ready to use and develop skills in communication and conflict resolution in HR Coordinator role.
Overview
7
7
years of professional experience
Work History
HR
Ark Healthcare and Rehabilitation at Branford Hills
04.2024 - Current
- Streamlined communication between HR and department managers to ensure a seamless recruitment process.
- Partnered with leadership teams to align HR strategies with overall business goals and objectives.
- Ran By-weekly orientations and on boarding processing
- Processed employee inquiries
- Processed payroll weekly for 160+ employees
- Maintained HR files/records
- Maintained I-9 compliance
- Generated multiple reports weekly/monthly and yearly for all departments as needed
- Streamlined HR processes by implementing efficient filing and record-keeping systems.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
Customer Service Representative
AAA
03.2018 - 07.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- DMV Licensing
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Open and closed store
Education
College Prep
Taconic High School
Pittsfield, MA06-1981
Skills
- HR best practices
- HR systems
- HR support
- HR data quality
- HR policies and procedures expertise
- HR guidance
- HR recordkeeping
- HR services
- Excellent Customer Service
- Accounting Background
- Managerial Background
- Excellent Phone Skills
Timeline
HR
Ark Healthcare and Rehabilitation at Branford Hills
04.2024 - Current
Customer Service Representative
AAA
03.2018 - 07.2023
College Prep
Taconic High School
Similar Profiles
Maria SantarcangeloMaria Santarcangelo
Certified Nursing Assistant at Ark Healthcare and Rehab (formerly Branford Hills)Certified Nursing Assistant at Ark Healthcare and Rehab (formerly Branford Hills)
Hayli NuzzelilloHayli Nuzzelillo
CNA at Ark Branford HillsCNA at Ark Branford Hills
TERESA MIKELCZUKTERESA MIKELCZUK
LPN at Branford Hills Healthcare CenterLPN at Branford Hills Healthcare Center
Mickayla PorterMickayla Porter
Production Manager at Zuse Inc.Production Manager at Zuse Inc.
Amber WilsonAmber Wilson
Chronic Care Coordinator at ConciergeChronic Care Coordinator at Concierge