Summary
Overview
Work History
Education
Skills
I've Completed over 15 years of Work at home expertise
Timeline
Generic

SHEILA POWELL

Savannah

Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 25 years of experience in Reservations.

Overview

55
55
years of professional experience

Work History

Reservation Agent

Enterprise Holdings Inc., Rent-A-Car
03.2023 - Current
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
  • Resolved various issues and discrepancies for customers.
  • Consistently met performance targets in both call handling time and customer service ratings, contributing to the overall success of the reservations department.
  • Provided customers with information about availability and pricing.
  • Resolved customer complaints with empathy and quick problem-solving, leading to decrease in negative feedback.

Reservation Sales Agent

American Airlines
09.2013 - 03.2024
  • I am a Domestic Reservations Agent at American Airlines. I make new Reservations, Change Reservations, assist passengers with cancelled flights and billing questions and any other assistance.
  • Streamlined reservation processes by proficiently utilizing various software systems and tools for booking and tracking reservations.
  • Supported company initiatives by participating in training sessions and implementing new policies or procedures for improved service quality.
  • Minimized cancellations by proactively addressing potential concerns during the reservation process and reinforcing the value of booked service packages.
  • Handled billing information over phone.
  • Balanced competing priorities under pressure without sacrificing attention to detail when processing multiple simultaneous reservations requests from diverse clientele groups.
  • Increased revenue with upselling techniques and promoting additional services or packages to guests during the reservation process.

Customer Service Sales Representative

AT&T Corporation
01.1970 - 04.2000
  • I retired with this Company.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.

Education

General -

Soldan High School
St Louis, Mo
06.1966

Skills

  • Proficient in addressing customer inquiries
  • I love analyzing and resolving problems
  • I enjoy learning and experiencing new things
  • I care about being an asset to any job
  • I value being on time an dependable
  • I value team work and being a valuable team
  • Player and accomplishing goals
  • Customer engagement
  • Reservation software
  • Phone etiquette
  • Typing speed
  • Customer reservations
  • Problem-solving
  • Detail-oriented
  • Travel reservations
  • Sabre software

I've Completed over 15 years of Work at home expertise

I've Completed over 15 Years as a Work at Home Sales and Service Agent

Timeline

Reservation Agent

Enterprise Holdings Inc., Rent-A-Car
03.2023 - Current

Reservation Sales Agent

American Airlines
09.2013 - 03.2024

Customer Service Sales Representative

AT&T Corporation
01.1970 - 04.2000

General -

Soldan High School

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