Sheila Pyle
Hammond,IN
Summary
Dynamic professional with extensive experience at Strack & Van Til LLC, excelling in bookkeeping and customer relations. Proven track record in enhancing financial accuracy and streamlining service processes. Skilled in QuickBooks and fostering team collaboration, resulting in improved client satisfaction and reduced complaints through proactive issue resolution.
Overview
12
12
years of professional experience
Work History
Bookkeeper
Strack & Van Til LLC
Merrillville, IN
08.2014 - Current
- Managed accounts payable and receivable processes to ensure timely financial reporting.
- Reconciled bank statements with internal records to maintain accuracy in financial data.
- Processed payroll accurately, ensuring compliance with labor regulations and internal policies.
- Assisted in budget preparation and forecasting by analyzing historical financial data.
- Maintained and processed invoices, deposits, and money logs.
Csm
Strack & Van Til LLC
Merrillville, IN
08.2014 - Current
- Led customer service team to enhance client satisfaction and resolve operational issues.
- Developed training programs to improve staff performance and service delivery standards.
- Implemented feedback mechanisms to assess customer needs and adjust service strategies accordingly.
- Streamlined communication processes between departments to ensure timely issue resolution.
- Analyzed customer feedback data to identify trends and develop strategic improvement initiatives.
- Coordinated with upper management on service policies, enhancing overall customer experience quality.
- Mentored new employees, fostering a culture of excellence in customer interactions.
- Managed escalated complaints, ensuring effective resolutions aligned with company policies and values.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed through with client requests to resolve problems.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Kept accurate records to document customer service actions and discussions.
- Reduced customer complaints by proactively identifying and addressing common issues.
Education
High School Diploma -
Calumet High School
Gary, INSkills
Bookkeeping
Accounts receivable
Accounting and bookkeeping
Quickbooks
Spreadsheet tracking
Customer relations
Sheet balancing
Audit preparation
Timeline
Bookkeeper
Strack & Van Til LLC
08.2014 - Current
Csm
Strack & Van Til LLC
08.2014 - Current
High School Diploma -
Calumet High School