SHEILA RAMIREZ
San Antonio,TX
Summary
Utilized 47 years of experience to assess customer needs, resolve conflicts, and foster strong communication, targeting a management position to drive operational success.
Overview
29
29
years of professional experience
Work History
ZMS
Wal-Mart
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Inventory stock and reorder when inventory drops to a specified level.
- Instruct staff on how to handle difficult and complicated sales.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Gm Coach
Walmart
07.1999 - Current
- Directed daily operations, ensuring efficient workflow and optimal resource allocation.
- Implemented strategic initiatives to enhance customer satisfaction and loyalty.
- Analyzed market trends to inform product development and pricing strategies.
- Led cross-functional teams in executing company-wide projects, improving collaboration.
- Mentored department managers, fostering professional development and accountability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
Department Manager
Wal-Mart
06.1999 - Current
- Manage the department for which they buy.
- Interview and work closely with vendors to obtain and develop desired products.
- Conduct staff meetings with sales personnel to introduce new merchandise.
- Consult with store or merchandise managers about budgets or goods to be purchased.
Team Lead Supervisor
Wal-Mart
07.1996 - Current
- Responsible for coordinating and offering direction and guidance to workgroups with the aim of attaining goals.
- Executing work assignments, teaching and providing associates with effective training motivating them to reach sales goals.
- Managing and overseeing a team of workers.
- Developing strategies setting goals for my team, listening to the teams feedback, and creating reports and forwarding to the appropriate personnel, contributing to the growth of the company.
- Communicating the company's sales and customer service goals to team members, motivating them and assessing their performance.
- Assist the manager with sales strategy, delegate duties to the team member and set deadlines.
- Set goals on a weekly or monthly basis, pay attention to detail and have excellent time management skills.
- Work on schedule's, leadership skills.
Education
High School Diploma -
San Antonio Leadership
San Antonio, TX04.2025
GED - undefined
Holmes High School
San Antonio, TX05.1993
Skills
- Spanish
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Calm under pressure
- Active listening
- Organization and time management
- Problem resolution
- Decision-making
Timeline
Gm Coach
Walmart
07.1999 - Current
Department Manager
Wal-Mart
06.1999 - Current
Team Lead Supervisor
Wal-Mart
07.1996 - Current
ZMS
Wal-Mart
GED - undefined
Holmes High School
High School Diploma -
San Antonio Leadership