Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Sheila Ramos

Kissimme,FL

Summary

Offering over 10 years of experience in supporting business and general accounting operations with proficiency in Microsoft Office. Looking for a full-time Office Administrator position to contribute towards the company’s bottom line growth while working efficiently under pressure to meet tight deadlines.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Services

Uber
01.2017 - 06.2024
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.

Customer Service Representative

Teleperformance USA
08.2017 - 10.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

CSR

Connexion Point
07.2016 - 07.2017
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction.

Administrative Assistant

C.A.D.I.F (Psicologist’s Office)
04.2014 - 04.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
  • Managed team petty cash, purchase orders and account transactions.
  • Managed daily payment processing and drafted related financial documents.
  • Maintained personnel records and updated internal databases to support document management.

Education

Technical - Administrative Assistant with Medical Billing -

Instituto de Banca y Comercio, Carolina’s Campus
12.2014

Skills

  • Knowledge on Medical Billing Programs such as Secure Claim, MedOne and Dental Max
  • Knowledge on Codification and Diagnostics Procedures and management of CPT and ICD9 books
  • Excellent keyboarding and computer literature in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Elementary Accounting
  • Responsibility, punctuality, organized, ability to communicate verbally and writing and and very willing to learn
  • Decisions and solving problems and ability to plan, organize and prioritize work
  • Fully bilingual

Certification

  • Certificate of Health Insurance Portability and Accountability Act (HIPAA)
  • Certificate of Auditing and Reconciliation

References

Upon request

Timeline

Customer Service Representative

Teleperformance USA
08.2017 - 10.2018

Customer Services

Uber
01.2017 - 06.2024

CSR

Connexion Point
07.2016 - 07.2017

Administrative Assistant

C.A.D.I.F (Psicologist’s Office)
04.2014 - 04.2015

Technical - Administrative Assistant with Medical Billing -

Instituto de Banca y Comercio, Carolina’s Campus

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