Sheila Reitz
Lovelock,NV
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Food Service Manager
Maverik Adventure's First Stop
11.2024 - 08.2025
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff in food preparation and customer service standards.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented quality control measures, enhancing overall food service experience.
Safety/Loss Prevention Technician 3
Florida Canyon Mining
10.2020 - 08.2023
- Provide excellent customer service.
- Scheduled training classes and making sure all contractors and visitors entering mine site had all the necessary training required.
- Training of new safety/loss prevention employees
- Making sure all property leaving mine site was accompanied by the necessary paperwork.
- Answering phones and making sure calls are transferred to the correct extension.
- Making sure employees are working safely and within mine policies and procedures.
- Data entry and filing of all contractor and employee documents.
- Patrol mine site to make sure no unauthorized persons gain access.
Dispatcher
Coach Usa
02.2020 - 10.2020
- Act as primary liaison between operators, maintenance and operations
- Scheduling operators and coaches according to bid runs, open or uncovered runs
- Maintain schedules for all runs with operators; verify all runs are covered
- Verify coach status with maintenance, update board for coach availability and status
- Verify hours of service availability and fit for duty requirements
- Visual inspection of license, medical card, and logbook
- Document on time, tardiness, call offs, and operator issues
- Distribute work tickets pre-run and enter data into system post run
- Data entry and filing
- HOS, fuel, passenger count, and mileage report
- Monitor phone calls: communicate with manager on-call any issues
DISPATCHER
ECDA
01.2019 - 06.2019
- Received telephone communications, requiring the dispatching of emergency and non-emergency public safety equipment and personnel
- Received and dispatched routine and emergency radio communications from patrol units and other public safety agencies such as fire and ambulance
- Maintained the status of units on assignments in the field
- Interpreted information from units in field and worked to ensure safety of personnel in the field
- Relayed information to other agencies
- Confirm warrants for law enforcement officers
- Operated various computer programs on a local/State/Federal level.
- Provided emergency medical instructions over the phone per approved protocols, as necessary
- Document large volumes of calls for service; compiled data and prepared reports of emergencies, equipment dispatched and/or status of emergency
- Received, filed, sent teletype messages
- Utilized current law enforcement automated systems as needed, to identify persons, vehicles, and/or property
STORE MANAGER
Family Dollar Stores Inc
11.2014 - 12.2018
- Completed all point of sale opening and closing procedures, which included making sure registers contained the correct starting amount and balanced upon closing out the day.
- Completed all end of day paperwork and daily deposits
- Reconciled weekly deposits to assure all deposits were accounted for and correct
- Maintained the safe and petty cash to assure they balanced and there were no discrepancies
- Reconciled the accounts receivable and payable report monthly to assure all invoices were accounted for and correctly reported
- Created work schedules according to budget per sales volume and number of employees to ensuring adequate staffing coverage for busy periods.
- Oversaw the receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
- Oversaw, trained and encouraged new employee's, to increase efficiency and performance
- Engaged and interacted with customers to create positive shopping experiences and drive sales
- Rotated merchandise and displays to feature new products and promotions.
- Managed vendor relations to ensure on-time deliveries and correct invoicing
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Recruited, interviewed and hired staff members. Completed all the new hire paperwork to assure we were in compliance with state and federal law
- Reviewed and approved employee timecards to ensure they were accurate
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
DISPATCH SUPERVISOR
Pershing County Sheriff-Lovelock
05.2011 - 12.2014
- Planned, directed and monitored dispatch personnel in the performance of daily activities.
- Provided training and coaching to dispatch staff
- Evaluated personnel job performance through QA audits, written performance appraisals and employee log entries
- Received and address citizen compliments and complaints directed towards staff; recommending commendations, awards, and disciplinary action toward dispatchers as needed
- Planned and scheduled daily staffing, maintains daily attendance records, approve leave requests, and coordinates the scheduling of requested time off
- Trained and directed the training of new employees and cross trained employees in communication duties, equipment and on department policy, procedure and resources.
- Facilitated communication and positive interactions to maintain an effective working relationships between dispatch and first responder personnel.
- Reviewed and re-wrote standard operating procedures and training manuals as necessary.
- Reviewed requests for supplies, equipment, overtime, and training assuring requests are.
- Participated in interviewing and selection of personnel.
- Managed the sex offender and ex-felon registration program for Pershing County, which included initial registration, community notification and yearly registration requirements.
- Was in charge of receiving, completing background checks and issuing concealed weapons permits for Pershing County.
- Reviewing dispatch timecards for accuracy and submitting them to the payroll
CNA - Certified Nursing Assistant
Pershing General Hospital
04.2010 - 04.2011
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing
- Wiped down equipment with proper cleaning products after each patient use to reduce instances of infection
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
- Transported patients between rooms and to appointments or testing locations.
- Answered call lights to support patient comfort and safety
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
DEPUTY COURT CLERK
Lake Township Justice Court
01.2006 - 08.2007
- Prepared, reviewed, and processed legal documents, correspondence, motions, and orders
- Maintained court records and scheduled hearings
- Taking notes and minutes in the court
- Created and processed court dockets
- Collected fees and payments related to court proceedings
- Responded to inquiries from attorneys, judicial and law enforcement officers, and the general public
Dispatcher
Pershing County Sheriff's Office
03.2002 - 12.2005
- Received telephone communications, requiring the dispatching of emergency and non-emergency public safety equipment and personnel
- Received and dispatched routine and emergency radio communications from patrol units and other public safety agencies such as fire and ambulance
- Maintained the status of units on assignments in the field
- Interpreted information from units in field and worked to ensure safety of personnel in the field
- Relayed information to other agencies
- Confirm warrants for law enforcement officers
- Operated various computer programs on a local/State/Federal level.
- Provided emergency medical instructions over the phone per approved protocols, as necessary
- Document large volumes of calls for service; compiled data and prepared reports of emergencies, equipment dispatched and/or status of emergency
- Received, filed, sent teletype messages
- Utilized current law enforcement automated systems as needed, to identify persons, vehicles, and/or property
Education
High School Diploma -
Pershing County High School
Lovelock, NV01.1986
Skills
- Service sales
- Answering incoming
- Customer service
- Greeting
- Incoming calls
- Multi-line
- Multi-line phone
- Closing
- Payroll processing
- Payroll
- Correspondence
- Data entry
- Filing
- Typing
- 45 wpm
- Billing
- Invoicing
- Order processing
- Report writing
- Dispatch
- Call Center
- Dispatching
- Loss Prevention
- Vendor Management
- Multi-line Phone Systems
- Process Improvement
- Purchasing
- Profit & Loss
- Supply Chain
- Recruiting
- Employee Evaluation
- Microsoft Office
- Computer skills
- Office management
- Communication skills
- Accounting
- Store management
- Interviewing
- Cash handling
- POS
Certification
Driver's License
Timeline
Food Service Manager
Maverik Adventure's First Stop
11.2024 - 08.2025
Safety/Loss Prevention Technician 3
Florida Canyon Mining
10.2020 - 08.2023
Dispatcher
Coach Usa
02.2020 - 10.2020
DISPATCHER
ECDA
01.2019 - 06.2019
STORE MANAGER
Family Dollar Stores Inc
11.2014 - 12.2018
DISPATCH SUPERVISOR
Pershing County Sheriff-Lovelock
05.2011 - 12.2014
CNA - Certified Nursing Assistant
Pershing General Hospital
04.2010 - 04.2011
DEPUTY COURT CLERK
Lake Township Justice Court
01.2006 - 08.2007
Dispatcher
Pershing County Sheriff's Office
03.2002 - 12.2005
High School Diploma -
Pershing County High School