Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sheila Roberts

Seabrook,SC

Summary

Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Universal Banker

Truist Bank
03.2016 - 03.2024
  • Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
  • Facilitated smooth transactions by adeptly handling cash deposits, withdrawals, check processing, and loan payments.
  • Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
  • Opened, closed, and updated accounts for customers.
  • Balanced teller drawers and ATM cash.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Executed wire transfers, stop payments and account transfers.

Teller Supervisor

BB&T Now Truist
06.2004 - 03.2016
  • Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
  • Increased team productivity with regular coaching and performance feedback sessions.
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Conducted regular performance evaluations for teller staff, identifying areas for improvement.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Assisted customers with banking needs and inquiries.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Teller

BB&T, Now Truist
06.1998 - 06.2004
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.

Key Holder

Rite-Aid Pharmacy/Kerr Drugs
03.1993 - 05.2001
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Education

High School Diploma -

Forest Hill High School Adult Education
West Palm Beach, FL
06.1990

Skills

  • Wire Transfers
  • Payment Processing
  • Transaction Processing
  • Deposit processing
  • Cash handling proficiency
  • Customer Service
  • New Account Setup
  • Night and Safe Deposit Procedures
  • Money Handling
  • Account Closing Process
  • Security knowledge
  • Teller experience
  • Know Your Customer
  • Loan Payment Processing

Certification

  • Notary Public - expires 11/2028

Timeline

Universal Banker

Truist Bank
03.2016 - 03.2024

Teller Supervisor

BB&T Now Truist
06.2004 - 03.2016

Teller

BB&T, Now Truist
06.1998 - 06.2004

Key Holder

Rite-Aid Pharmacy/Kerr Drugs
03.1993 - 05.2001

High School Diploma -

Forest Hill High School Adult Education

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Sheila Roberts