Sheila Roberts-Mouzon
Customer Service Representative
Manning,SC
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Assurant. Skilled in complaint resolution and Microsoft Excel, adept at managing high-stress situations with professionalism. Achieved increased customer loyalty through empathetic service and efficient problem-solving, demonstrating exceptional call center experience and active listening abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Assurant
07.2013 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Live Ops
07.2020 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Conduent Business Services
12.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
High School Diploma -
Vineland Senior High School
910 S Chestnut Ave Vineland NJ 0836006-1984
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
Certification
Certificate of going above and beyond when assisting customers.
Timeline
Customer Service Representative
Conduent Business Services
12.2022 - 08.2024
Customer Service Representative
Live Ops
07.2020 - 12.2022
Customer Service Representative
Assurant
07.2013 - 07.2020
High School Diploma -
Vineland Senior High School
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