Adept at managing high-pressure environments, successfully enhanced customer loyalty and satisfaction at Conduent Business Services through effective complaint resolution and sharp critical thinking. Demonstrated proficiency in banking operations support while cultivating strong customer relationships, resulting in substantial positive feedback and recognition for sales expertise. Active listening skills played a pivotal role in consistently achieving and surpassing service goals.
Hi, I’m
Sheila Roberts-Mouzon
Manning,SC
Summary
Overview
11
years of professional experience
1
Certification
Work History
Conduent Business ServicesLondon, KY
Customer Service Representative
12.2022 - 08.2024
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Live OpsLondon, OH
Customer Service Representative
07.2020 - 12.2022
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
AssurantFlorence, SC
Customer Service Representative
07.2013 - 07.2020
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Vineland Senior High School910 S Chestnut Ave Vineland NJ 08360
High School Diploma
06-1984
University Overview
Skills
- Complaint resolution
- Scheduling
- Account updating
- Banking operations support
- Critical thinking
- Sales expertise
Education
Education
910 S Chestnut Ave Vineland NJ 08360
Certification
Certificate of going above and beyond when assisting customers.
Contact
Contact
Manning, SC 29102
Skills
Skills
- Call center experience
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Conduent Business Services
12.2022 - 08.2024
Customer Service Representative
Live Ops
07.2020 - 12.2022
Customer Service Representative
Assurant
07.2013 - 07.2020
Vineland Senior High School
High School Diploma