Sheila Robinson
Houston,TX
Summary
Service-oriented individual with experience in building positive business and customer relationships. Focused and diligent in completing tasks on time. Strong background skills with established processes and procedures.
Overview
10
10
years of professional experience
Work History
City Letter Carrier
United States Postal Service, USPS
Brooklyn, NY
03.2014 - Current
- Assisted customers with change of address forms when needed.
- Researched customer inquiries related to delivery status of packages or letters.
- Inspected mailboxes for proper installation and condition.
- Organized incoming, outgoing mail in order to ensure timely delivery, pickup.
- Prepared outgoing mail by affixing postage, sorting, and weighing parcels.
- Ensured that all safety guidelines were followed during deliveries.
- Delivered mail and packages to residences and businesses on a daily basis.
- Provided customers with information about products and services offered by the Post Office.
- Scanned packages for delivery tracking.
- Provided friendly customer service at all times while delivering mail.
- Collected signatures from recipients of registered mail items.
- Delivered packages and letters to residential customers.
- Sorted mail to be delivered according to route and customer address.
Education
Early Childhood Special Education
CUNY Medgar Evers College
Brooklyn, NY01-2012
Accounting
New York City Technical College
Brooklyn, NY01-1993
Skills
- Vehicle Maintenance
- Punctuality
- Postal law knowledge
- Accountability
- Mail Sorting
- Mail delivery
- Reading Comprehension
- Postal regulations
- Route Navigation
- Route Management
- Mail distribution
- Safety awareness
Timeline
City Letter Carrier
United States Postal Service, USPS
03.2014 - Current
Early Childhood Special Education
CUNY Medgar Evers College
Accounting
New York City Technical College
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