Sheila Roland

Works directly with the Doctors on day to day scheduling, set up template for front desk to follow when adding appointments.

Communicating with Techs, Doctors and the front desk to keep everyone on the same page.

Handles all health certificates and OFA's.

Balances day to day sales.

Weekly deposits.

Accounts Receivable.

Set monthly meetings.

Handled any issue that arose that dealt with bookkeeping.

Managed Dr. Ferris' Licensing.

Handles all emergency calls, finds solutions for each client. I strive to make each client feel more at ease with their pets issue.

When needed I also helped in the back, on the front desk and with IT issues.

Over saw day to day operations.

Set promotions and displays.

Set schedule for 18 plus associates.

Balanced day to day sales.

Handled angry customers.

Dealt with disgruntled employee's.

Ran monthly meetings.

Bought fashion 2 times a year in Vegas and a few times in Chicago.

Priced fashion.

Met goals each month set by owner.

• Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
• Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
• Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
• Championed data-driven decision-making by leveraging advanced analytics tools to generate actionable insights from available performance metrics.

• Managed and motivated employees to be productive and engaged in work.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Balanced daily sales.
• Managed payroll and scheduling
• Covered for sales when employee's were out.

Managed all bookkeeping needs, Accounts Recievable, Accounts Payable, Payroll, Taxes, Deposits...

Oversaw day to day scheduling of equipment.