Summary
Work History
Overview
Education
Skills
Websites
Key Achievements
Personal & Business References
Languages
Timeline
Generic
Sheila Rozum

Sheila Rozum

Maricopa,AZ

Summary

Experienced Product Manager specializing in healthcare technology and analytics with a successful track record of creating customer-focused product roadmaps and streamlining reporting processes. Skilled at improving decision-making and product performance. Demonstrated ability to boost end-user readiness and adoption through creative program implementations. Strong leadership qualities evident in mentoring junior staff and promoting interdepartmental cooperation. Seeking to utilize my diverse background and expertise to develop effective product strategies and drive organizational growth.

Work History

Business Analyst Consultant & Product Manager

Optum Health-Outpatient Chemotherapy
01.2020 - 05.2024
  • Developed and managed phased health member benefit management (MBM) systems, integrating user feedback to create customer-centric product roadmaps.
  • Aligned product strategies with leadership goals, enhancing collaboration between engineers, UX designers, and customer success teams.
  • Worked one-on-one with clients to improve AI/ML auto approve claims specifications.
  • Created enterprise communication protocols that facilitated seamless product launches and reduced change management challenges.
  • Mentored junior product team members to ensure the delivery of consistent, high-quality product outcomes.
  • Optimized reporting processes to measure product success, identify risks, and enhance decision-making capabilities.
  • Researched competitors to build report of rising trends in value based care markets.
  • Created data models to support decision-making processes.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Created dashboards to monitor and track key performance indicators.

Senior Business Analyst

Optum Health-Lifestyle Coaching
02.2016 - 12.2019
  • Designed functional specifications for SaaS platforms linked to EHR systems, streamlining healthcare workflows.
  • Implemented a remote intervention program, significantly increasing end-user readiness and adoption
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
  • Conducted comprehensive risk assessments, successfully resolving project challenges to ensure compliance and timely deliverables.
  • Facilitated cross-departmental workshops to align business objectives with technical requirements, enhancing collaboration.
  • Enhanced performance metrics reporting, supporting data-driven decision-making for senior leadership.
  • Coached junior analysts, fostering their professional development and ensuring team growth.

Business Analyst

Optum Health-Disease Management
06.2014 - 02.2016
  • Delivered training programs that enhanced software tool adoption for over 100 staff members.
  • Conducted operational gap analyses, significantly improving system functionality and workflows.
  • Implemented business intelligence solutions to increase operational efficiency.
  • Developed complex dashboard and reporting tools to track business performance metrics.
  • Facilitated leadership presentations to ensure transparency and stakeholder alignment throughout projects.
  • Collaborated with stakeholders to identify business needs and data sources.
  • Redesigned analytics reporting processes, increasing accuracy and reliability across multiple departments.
  • Generated ad-hoc reports to evaluate specific business requirements.

Operations Specialist

Optum Health-Disease Management
01.2011 - 06.2014
  • Managed project plans and team assignments, ensuring on-time delivery of operational goals.
  • Compiled and presented operational performance metrics that advanced continuous improvement initiatives.
  • Trained and supported new hires, maintaining high standards of operational efficiency.
  • Implemented effective risk mitigation strategies to ensure ongoing compliance and resolve operational challenges.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Collected, arranged, and input information into database system.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Evaluated customer needs and feedback to drive product and service improvements.

Establish Connectivity Technician

Optum Health
06.2010 - 02.2011
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Assisted patients with in home medical device setup.

Overview

14
14
years of professional experience

Education

B.S. - Healthcare Management and Technology

Grand Canyon University
01.2015

Skills

  • Financial Acumen
  • Agile Methodologies
  • Project Management
  • Technical Proficiency
  • User Experience (UX) Understanding
  • Adaptability
  • Customer Centric Mindset
  • Leadership & Team Collaboration
  • Problem Solving Skills
  • Agile Metrics
  • Project Scope Definition
  • Automation AI/ML
  • Stakeholder Management
  • Business solutions development
  • Predictive modeling
  • Forecasting and planning
  • Cost-benefit analysis
  • Market research
  • Portfolio asset management system
  • BI tools expertise
  • Product management
  • KPI tracking
  • Facilitation
  • Software Development
  • Pivot tables
  • Data analysis
  • Business intelligence tools
  • Enterprise resource planning
  • User acceptance testing
  • Stakeholder management

Key Achievements

  • Client Management

     Managed $4mil client portfolio consisting of Medicare, Medicaid, Duals, & Commercial Programs

  • Protocol Optimization

      Reduced Change management issues by 30% through improved communication protocols

  • Program Implementation

      Increased end-user readiness and adoption by 45% with remote intervention program.

  • Strategic Alignment

      Boosted product delivery speed by 20% by aligning strategies with leadership goals.

  • Training Success

      Improved software tool adoption by 70% training over 100 staff.





Personal & Business References

Michael Adamson C: (360) 214-2328

Jessica Lambert C: (503) 535-9787

Jeffrey Tinnirello C: (973) 349-9353

Raquel Cardona C: (602) 531-1249

Me'Lissa Watson C: (480) 714-4636

Debby Underwood C: (775) 842-9534

Languages

English

Timeline

Business Analyst Consultant & Product Manager

Optum Health-Outpatient Chemotherapy
01.2020 - 05.2024

Senior Business Analyst

Optum Health-Lifestyle Coaching
02.2016 - 12.2019

Business Analyst

Optum Health-Disease Management
06.2014 - 02.2016

Operations Specialist

Optum Health-Disease Management
01.2011 - 06.2014

Establish Connectivity Technician

Optum Health
06.2010 - 02.2011

B.S. - Healthcare Management and Technology

Grand Canyon University

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