Sheila Rue
Value Realization Professional
Seattle,WA
Summary
Capabilities: A passion for making sure the Say:Do ratio is accurate. Experience working in various roles, successfully navigating an array of leadership levels and styles by paying attention to the business challenges, industry trends, and communication styles of the people and teams.
Optimal environment: Working with diverse communities who are invested in continuously exploring best ways to ensure the shared experience continues to create sustained mutual benefit and value for the clients, the partners and the business.
Industries with quantifiable success and / or significant knowledge:
Aerospace & Defense: MRO
Public Sector Transit: Rail, Bus, Facilities, Infrastructure (bridges, tunnels)
Field Service Management
Oil and Gas: Midstream, Downstream
Electrical: Distribution
Healthcare
Retail / Distribution
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Senior Director, Solution Consulting
Infor Global Solutions
Seattle, WA
05.2021 - 07.2022
- Executed business plans and developed processes and methodologies to support investments in platforms and tools to facilitate project initiatives, trainings and innovation activities.
- Lead Global strategy team to develop comprehensive industry specific digital 'Bill of Material' for Client Experience from early funnel to post sale activities.
- Partnered closely with Early Talent teams to promote hiring, developing curriculums and promoting talent from within.
- Improved retention, hiring practices and management systems to facilitate success of the organization.
- Implemented practices and procedures to reduce expenditures and increase savings by leveraging existing investments.
- Analyzed problematic areas to provide recommendations and solutions.
- Instituted formal operating procedures and enforced adherence to policies and regulations that impacted bottom-line.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Established personnel performance metrics to encourage efforts toward common goals.
- Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Created monthly forecast templates and resource management allocations for approved projects.
Solution Architect
Infor Global Solutions
Seattle, WA
11.2019 - 05.2021
- Recognized as MVP with award for role in $2M deal with critical Utilities provider.
- This specific Utilities deal allowed for penetration into new space and build additional business.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solutions in complex industries with challenging technical landscapes.
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Conducted post-sale requirements gathering, analysis and documentation.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
Solution Director
Infor Global Solutions
Seattle, WA
08.2017 - 11.2019
- Responsible for the roll out of new product capabilities to the Solution Consulting team to ensure demo environments were optimized and messaging around value was clear and deliverable.
- Ensured Solution Consulting teams had regionalized demo environments to support their various needs by industry with enough demo data to be compelling for the client.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Documented processes and drafted SOPs to comply with regulations and company policies.
- Leveraged marketplace trends to create solutions and refine business strategies.
Principal Solution Consultant
Infor Global Solutions
Seattle, WA
02.2015 - 08.2017
- Evangelized and innovated to ensure clients had a full understanding of what was available to them.
- Active in Regional User Groups, Regional Advisory Groups, and several Industry User Groups designed to capture input from our clients and feed their suggestions back to the product teams.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Implemented corrective actions to fix root causes of various issues.
Senior Solution Consultant
Infor Global Solutions
Seattle, WA
08.2006 - 02.2015
- Recognized as a significant revenue generator for several multi-million dollar deals for Enterprise Asset Management: New York Metro Transit Agency (~7M), LA Metro (~5M), Hertz (~7M)
- Conducted comprehensive Discovery sessions.
- Collaborated with Sales and Delivery teams to ensure solid understanding and ability to delivery.
- Facilitated meetings, prep sessions, customer events and presentations where effective messaging and client outcomes became primary focus.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Developed post-sale technical processes for installation and technical support.
Education
Bachelor of Science - Industrial And Organizational Psychology
Washington State University
Pullman, WA 09.1985 - 06.1989
Skills
Core Values Management
undefinedCertification
Prosci, Organizational Change Management Certification
Timeline
Prosci, Organizational Change Management Certification
08-2022
Senior Director, Solution Consulting
Infor Global Solutions
05.2021 - 07.2022
Solution Architect
Infor Global Solutions
11.2019 - 05.2021
Solution Director
Infor Global Solutions
08.2017 - 11.2019
Principal Solution Consultant
Infor Global Solutions
02.2015 - 08.2017
Senior Solution Consultant
Infor Global Solutions
08.2006 - 02.2015
Bachelor of Science - Industrial And Organizational Psychology
Washington State University
09.1985 - 06.1989
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