Sheila Ruggeri-Hawkey

Key Manager Bartender

Apple Bees

06.2001 - 09.2023

Counted registers and cleaned and secured shop at end of shift.
Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
Developed training programs to enhance employee performance and skillsets, boosting overall team efficiency.
Spearheaded marketing efforts that increased brand awareness among target demographics leading to higher sales figures.
Facilitated regular performance evaluations for staff members, providing constructive feedback on areas of strength or weakness as well as opportunities for growth.
Evaluated business processes regularly to identify areas for improvement, implementing changes as needed to maintain efficiency and effectiveness.
Enhanced communication between departments, improving collaboration and project outcomes.
Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.
Oversaw employee recruitment efforts, attracting top talent to join the organization''s team of professionals.
Created detailed budget forecasts and managed financial resources effectively, ensuring profitability and financial sustainability for the organization.
Streamlined office operations for improved workflow and productivity, reducing wasted time and resources.
Implemented quality control measures that ensured consistent delivery of products/services meeting customer expectations.
Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
Increased customer satisfaction by implementing efficient inventory management strategies.
Coordinated with cross-functional teams to ensure timely completion of key projects, resulting in successful product launches.
Developed professional relationships to improve retention of key customers.
Led company-wide initiatives for corporate social responsibility, fostering a positive brand image in the community.
Built strong relationships with external partners such as vendors or clients contributing positively to overall business growth.
Implemented cost-saving measures by identifying inefficiencies and developing process improvements.
Facilitated cross-functional team collaboration, enhancing execution of complex projects.
Improved project outcomes with thorough market analysis and adaptability to changing trends.
Drove sales growth by identifying and tapping into new market opportunities.
Enhanced brand reputation with launch of innovative marketing campaigns and engagement initiatives.
Fostered positive work environment, leading by example and encouraging open communication among team members.
Increased customer satisfaction, successfully managing client relationships and promptly addressing concerns.
Optimized inventory management to minimize waste and ensure availability of key products.
Negotiated favorable contracts with suppliers, ensuring cost-effectiveness and timely delivery of services.
Maintained high standards of compliance and risk management, safeguarding company assets and reputation.
Developed and executed strategic plans to achieve company goals, significantly improving operational efficiency.
Streamlined operations to reduce overhead costs without compromising on quality or service delivery.
Managed risk by implementing policies that adhered to industry regulations while also promoting innovation within the company.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Mentored new sales associates to contribute to store's positive culture.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Trained newly hired sales team in upselling techniques.
Educated staff on strategies for handling difficult customers and challenging situations.
Researched issues to obtain appropriate answers to customer inquiries.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Propelled market share to surge ahead of competitors and earn #Number ranking.
Marked-down clearance items and relocated merchandise to proper store areas.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Served high customer volumes during special events, nights, and weekends.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Summary

Overview

Work History

Bartender

Key Manager Bartender

Education

GED -

Bachelor Of Nursing - Nursing

Skills

Accomplishments

Certification

Timeline

Key Manager Bartender

Bartender

GED -

Bachelor Of Nursing - Nursing

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