Sheila Salinas Velez
Dover,PA
Summary
My self-motivation and ability to make decisive actions have significantly contributed to reducing shipping errors and improving customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Shipping and Receiving Clerk
Assurant
Manchester, PA
01.2023 - 12.2023
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Inspected merchandise and sent damaged pieces for repair before shipment.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Reviewed order data to verify transactions and shipping dates.
Customer Service Representative and Translator
Derry Street Pharmacy
Harrisburg, PA
01.2023 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Picking Trainer
DHL Supply Chain
Manchester, PA
01.2022 - 10.2022
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Supported productivity increase and business growth through new hire training and mentoring.
Backroom Associate
Marshalls Department Store
York, PA
02.2017 - 02.2020
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Assisted with merchandise stocking and replenishment in backroom and on sales floor.
- Managed disposal of damaged or expired merchandise as per company guidelines, reducing overall waste levels within the facility.
Patient Care Technician
Hospital De La Concepción
Puerto Rico
01.2015 - 05.2016
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Collected and transported specimens to prepare for lab testing.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
Sales Associate
Petacci
Puerto Rico
03.2011 - 11.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Customer Service Representative
Bernice Guerra Hospital
Puerto Rico
04.2006 - 09.2006
- Increased efficiency and team productivity by promoting operational best practices.
Education
Harrisburg Area Community College
Harrisburg, PAAssociate of Science - Respiratory Therapy
Ponce Paramedical College
Ponce, PR05.2008
High School Diploma -
Blanca Malaret
Puerto Rico05.2006
Skills
- Attention to Detail
- Self-Motivated and Independent
- Shipping and receiving
- Punctual and Reliable
- Organized
- Responsible
- Decision making
- Teamwork and Cooperation
Timeline
Shipping and Receiving Clerk
Assurant
01.2023 - 12.2023
Customer Service Representative and Translator
Derry Street Pharmacy
01.2023 - 10.2023
Picking Trainer
DHL Supply Chain
01.2022 - 10.2022
Backroom Associate
Marshalls Department Store
02.2017 - 02.2020
Patient Care Technician
Hospital De La Concepción
01.2015 - 05.2016
Sales Associate
Petacci
03.2011 - 11.2013
Customer Service Representative
Bernice Guerra Hospital
04.2006 - 09.2006
Harrisburg Area Community College
Associate of Science - Respiratory Therapy
Ponce Paramedical College
High School Diploma -
Blanca Malaret