Sheila Schneider
Indianapolis,IN
Summary
Enthusiastic team player eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in an office/data entry position.
Overview
17
17
years of professional experience
Work History
Client Services Support
IDS
06.2021 - Current
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Streamlined processes for improved efficiency in managing client requests and inquiries.
- Collaborated with cross-functional teams to ensure seamless delivery of services to clients.
- Assisted in the development of training materials for new staff, resulting in faster onboarding and reduced learning curve.
- Maintained comprehensive records of client interactions, enabling better tracking of service history and needs.
- Managed a diverse portfolio of clients, ensuring timely completion of projects and high-quality service delivery.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
- Provided timely updates on project status to clients, ensuring transparency throughout the entire process while building trust in our services.
- Trained new Client Services Specialists on best practices by offering hands-on guidance through shadowing sessions and frequent check-ins, fostering a well-informed and cohesive team dynamic.
Lead Warehouse Worker
Target
04.2019 - Current
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Coached team members in techniques necessary to complete job tasks.
- Instructed team members on protocols and procedures of each station to maximize contributions.
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
- Trained new team members by relaying information on company procedures and safety requirements.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Worked different stations to provide optimal coverage and meet production goals.
- Audited team performance and compliance with Standard of Work Audits.
Receiving Clerk
O'Reilly Auto Parts Distribution Center
02.2007 - 03.2018
- Unloaded pallets and deliveries and organized products in warehouse.
- Double-checked cargo inventories and documentation for accuracy.
- Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Recorded regular progress and issues with products.
- Maintained accurate records in AS400, including materials weights, bill amounts and identified variances.
- Worked with inventory managers and unloaders to plan deliveries.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
- Regularly reviewed invoices and double-checked orders.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Coordinated warehouse organization scheme and product placements.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
- Handled day-to-day shipping and receiving overseeing more than 200 pallets per day.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN06.1999
Skills
- Productivity and Time Management
- Data Entry and Database Skills
- Strong Attention to Detail
- Reliable and Responsible
- Motivated Team Player
- Verbal and Written Communication
- Honesty and Integrity
- Organizational Skills
- Training and Mentoring
- Schedule Management
- Client Relationship Building
Timeline
Client Services Support
IDS
06.2021 - Current
Lead Warehouse Worker
Target
04.2019 - Current
Receiving Clerk
O'Reilly Auto Parts Distribution Center
02.2007 - 03.2018
High School Diploma -
Ben Davis High School
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