Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sheila Seabrook

DECATUR,GA

Summary

Adept at transforming customer challenges into satisfaction and improving data accuracy, my tenure at GetixHealth honed my complaint handling and data entry skills. Leveraging active listening and spreadsheets expertise, I consistently enhanced client relations, achieving significant improvements in service delivery and operational efficiency.

Overview

30
years of professional experience

Work History

GetixHealth

Customer Service Specialist
10.2018 - 04.2024

Job overview

  • Maintained and managed customer files and databases.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Cross-trained and backed up other customer service managers.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Alorica

IT Solution Development Sr
10.2005 - 07.2018

Job overview

  • Analyzed customer requirements, transforming them into actionable development plans for successful product delivery.
  • Created detailed project documentation, facilitating smooth handoffs between team members and ensuring consistent alignment with stakeholder objectives.
  • Utilized sound judgment to escalate client issues that required intervention.
  • Partnered with project team members to identify and quickly address problems.
  • Wrote, updated and maintained project documentation.
  • Trained personnel on use of IT tools and applications.
  • Upheld security and confidentiality of documents and data within area of responsibility.
  • Managed sensitive information following strict confidentiality protocols, safeguarding client privacy at all times.
  • Corrected data entry errors to prevent duplication or data degradation.

IRS

Data Transcriber
02.2000 - 09.2005

Job overview

  • Located and corrected data entry errors and reported to management.
  • Compiled and verified accuracy and sorting information to prepare source data for computer entry.
  • Verified accuracy of data before transcribing.
  • Supported database management efforts by accurately entering transcribed data into designated systems.
  • Safeguarded sensitive information through strict adherence to confidentiality policies and guidelines.
  • Assisted in training new hires on company-specific transcription standards, tools, and best practices.
  • Completed data entry tasks with accuracy and efficiency.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.

TSi Logistics

Data Processor
11.2002 - 08.2003

Job overview

  • Ensured timely completion of projects by prioritizing tasks and efficiently managing time.
  • Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
  • Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
  • Utilized established methods for data processing and analysis for consistency and accuracy.
  • Identified data errors and discrepancies and implemented swift corrections.
  • Verified accuracy of data before transcribing.
  • Coded and processed applications into required electronic formats.
  • Followed data entry protocols, rules and regulations.

Fiserv

Proof Encoder
09.1999 - 04.2003

Job overview

  • Monitored equipment performance regularly, addressing any technical issues promptly to prevent downtime in proof encoder operations.
  • Demonstrated attention to detail, ensuring all encoded data was accurate and error-free before submission.
  • Ensured seamless handover between shifts through clear communication about ongoing tasks, completed work, or any outstanding issues.
  • Adhered to company policies, procedures, and regulatory guidelines when handling sensitive financial information during the encoding process.
  • Enhanced data accuracy by meticulously encoding financial documents and transactions.
  • Adapted quickly to changing priorities and new tasks, maintaining high levels of productivity and accuracy in a fast-paced work environment.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.

SunTrust Banks Inc

Proof Encoder
04.1999 - 12.1999

Job overview

  • Demonstrated attention to detail, ensuring all encoded data was accurate and error-free before submission.
  • Monitored equipment performance regularly, addressing any technical issues promptly to prevent downtime in proof encoder operations.
  • Processed high volumes of financial documents while maintaining consistent speed and accuracy in encoding tasks.
  • Maintained strict confidentiality of sensitive information while handling financial documents and records.
  • Ensured seamless handover between shifts through clear communication about ongoing tasks, completed work, or any outstanding issues.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.

Publix Grocery Store

Office Staff
09.1994 - 04.1999

Job overview

  • Contributed to a positive work environment with exceptional customer service skills when interacting with both internal teams and external clients.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

Science High School
Newark, NJ

High School Diploma
06.1984

University Overview


  • Relevant Coursework Basic Studies

COED
Newark, NJ

High School Diploma
06.1984

University Overview

  • Relevant Coursework: Typing & Word Processor

Skills

  • Customer Service
  • Good communication skills
  • Customer Relations
  • Complaint Handling
  • Data Entry
  • Spreadsheets
  • Active Listening

Timeline

Customer Service Specialist
GetixHealth
10.2018 - 04.2024
IT Solution Development Sr
Alorica
10.2005 - 07.2018
Data Processor
TSi Logistics
11.2002 - 08.2003
Data Transcriber
IRS
02.2000 - 09.2005
Proof Encoder
Fiserv
09.1999 - 04.2003
Proof Encoder
SunTrust Banks Inc
04.1999 - 12.1999
Office Staff
Publix Grocery Store
09.1994 - 04.1999
Science High School
High School Diploma
COED
High School Diploma

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Sheila Seabrook