Overview
Work History
Timeline
AssistantManager

Sheila Selvage

Oliver Springs,TN

Overview

24
24
years of professional experience

Work History

Assistant Manager

Big Lots
10.2017 - Current
  • Maintained a clean, safe, and organized store environment to enhance the customer experience and safety of Team members.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment. Ensured door was always open for any issues and made sure to follow up with associates to ensure any and all issues were addressed within 24 hrs.
  • Work with Team Leads to ensure all goals were communicated and discussed how to achieve these goals. Followed up to ensure all Team members were sure of the proper execution goals.
  • Responsible for Hiring and recruiting team members. Coaching for improvement. Evaluations of all Team members.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Analyzed the Brain and worked with Team leads to improve areas not meeting Company goals. Followed up with Team daily to ensure plans to improve were being implemented. Such as markdowns, inventory control, reward card sign ups, and sales.
  • Communicated all information with Team as given by Company to ensure proper merchandising, signing and features were set for customers needs.
  • Made sure all customers were greeted with a smile and any questions were answered.

Assistant Manager

Walmart
08.2000 - 10.2017
  • Recovery salesfloor, stocked put backs,customer assistance, stocked freight and gave register assistance when when needed.
  • Price changes,ordering,modular resets.
  • Monitored attendance, hiring, recruiting and scheduled for needs of company.
  • Supervised department managers, salesfloor associates, stockers,cashiers and unloader.
  • Worked with Department managers to ensure price changes, on hand changes, ordering were completed in a timely manner. Organized teams to help with completion if needed as many times large amounts of price changes were due weekly in apparel.
  • Planned and executed resets of areas of responsibility. Ensured staffing was in place to complete tasks given by Company. Including plans how to deal with deleted and clearance items.
  • Responsible for tempature checks in Fresh Areas. Ensured proper production guides were followed in Bakery and Deli to ensure low markdowns and throwaway. Lead the monthly inventory process in all Fresh areas. Monitored attendance and staffing coverage. Communicated all information such as recalls and essential information given by Company.
  • Area of responsibility 3rd shift. Ensured we stayed on track with floor cleaning and waxing. Ensured all freight was stocked and store was recovered to grand opening status by 7am daily. Coached by walking around. Planned the nights daily to ensure proper execution of freight, recovery and all goals set forth by Store manager were met. Monitored attendance, staffing. Communicated all information needed and required given by Company.
  • Area of responsibility Electronics and Homelines. Ensured proper handling of freight, analyzed high theft items and Ensured they were kept in secure locations. Key controls were essential to this area. Monitored attendance and coverage for each area.
  • Area of responsibility Apparel. Ensured proper key control was followed in Jewelry. Worked with department managers closely to ensure proper ordering on basic merchandise such as socks and underwear. Worked with department managers to set shops as directed by Company. Coached for improvement when goals were not met or maintained. Ensured all price changes, signing and features were completed in a timely manner. Communicated all information provided by Company in a timely manner. Monitored attendance and coverage for each area.

Timeline

Assistant Manager

Big Lots
10.2017 - Current

Assistant Manager

Walmart
08.2000 - 10.2017

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Sheila Selvage