Sheila Seniour
Indianapolis,IN
Summary
Dynamic professional with a proven track record at F. A. Wilhelm Construction, excelling in shipping coordination and customer service. Recognized for enhancing operational efficiency through effective inventory management and fostering teamwork. Strong attention to detail and problem-solving skills led to improved compliance and a more skilled workforce.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Shipping & Receiving Administrator
F. A. Wilhlem Construction
Indianapolis, IN.
07.2022 - Current
- Assisted in training new employees on proper receiving procedures, contributing to a more skilled workforce.
- Ensured compliance with company policies and safety regulations during the receiving process.
- Developed effective filing system for shipping documents, enabling quick access to vital information.
- Maintained clean and orderly receiving area, promoting workplace safety and organization.
- Organized storage areas for optimal space utilization, increasing overall capacity for incoming shipments.
- Established productive relationships with delivery drivers, fostering a positive work environment and enhancing operational efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Operations Specialist
Sprint
Indianapolis, IN
02.2017 - 05.2021
- Completes inventory management tasks including organizations of products and regularly scheduled counts
- Maintains the appearance of the sales floor and back office
- Merchandises and stocks products, collateral and required postings
- Assists store lead team with back office tasks to ensure the store is compliant and operating efficiently
Experience Specialist/Operations/Sales Executive
Verizon Wireless
Indianapolis, IN
12.1996 - 11.2016
- Managed the sales process with helping the customer with their new device
- Responsible for all new equipment,returns,adjustments,monthly physicals, and internal audits
- Inventory training 8 years 96% on all audits
- Maintained personal performance for inventory including contact databases,activity reporting and sales analysis
- Created Excel spreadsheets; return rates, retail sales representatives, and customer service representatives
- 90% client return due to relationship building and customer service
Education
High School Diploma -
Brown County High School
Nashville, IN 01-1992
Skills
- Shipping coordination
- Teamwork
- Order fulfillment
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Excellent communication
- Organizational skills
- Active listening
- Inventory monitoring and management
Certification
Medical Billing Specialist
Timeline
Shipping & Receiving Administrator
F. A. Wilhlem Construction
07.2022 - Current
Operations Specialist
Sprint
02.2017 - 05.2021
Experience Specialist/Operations/Sales Executive
Verizon Wireless
12.1996 - 11.2016
High School Diploma -
Brown County High School