Sheila Singletary
Florence,SC
Summary
Dynamic Continuous Improvement Leader with a proven track record at Pilot Travel Centers, driving operational excellence through innovative process improvements and effective training programs. Skilled in resource allocation planning and team leadership, I foster a culture of continuous enhancement, achieving significant waste reduction and enhanced employee engagement.
Results-driven professional ready to excel in continuous improvement roles. Proven track record in streamlining processes, driving efficiency, and enhancing quality. Strong focus on collaboration and adaptable to changing needs. Skilled in Lean methodologies, Six Sigma, and project management, with passion for fostering team success.
Overview
31
31
years of professional experience
Work History
Continuous Improvement Leader
Pilot Travel Centers
Florence, SC
01.1995 - Current
- Led cross-functional teams to identify and implement process improvements across multiple departments.
- Developed and executed training programs to enhance employee engagement and operational efficiency.
- Analyzed workflow processes, pinpointing bottlenecks and recommending solutions to optimize performance.
- Facilitated regular improvement workshops, fostering a culture of continuous enhancement among staff members.
- Streamlined reporting systems, ensuring accurate data collection for informed decision-making and strategic planning.
- Spearheaded initiatives that reduced waste and improved resource allocation within operations.
- Cultivated relationships with external partners to share knowledge, resources, and best practices related to continuous improvement efforts.
- Facilitated kaizen events, engaging employees at all levels in process improvement activities.
- Collaborated with management to establish key performance indicators, driving accountability and performance improvement.
Travel Center General Manager
Pilot Travel Centers
Dean Forest GA
02.2021 - 12.2024
- Oversaw daily operations, ensuring exceptional customer service and efficient workflow management.
- Developed and implemented strategic plans to enhance employee performance and increase operational efficiency.
- Managed inventory control systems, optimizing stock levels to meet customer demand while minimizing waste.
- Trained and mentored staff on best practices in customer engagement and operational procedures.
- Analyzed financial reports to identify trends, guiding budget adjustments for improved profitability.
- Ensured compliance with all safety regulations and health codes within the facility, maintaining a safe environment for both staff and customers alike.
- Enhanced customer satisfaction by implementing efficient operational processes and maintaining a clean, welcoming travel center environment.
- Maintained a strong knowledge of industry trends, incorporating best practices into daily operations and strategic planning efforts.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Restaurant General Manager
Pilot Travel Centers
Florence, SC
04.2018 - 03.2021
- Directed daily operations to ensure optimal service quality and guest satisfaction.
- Implemented staff training programs, enhancing team performance and operational efficiency.
- Developed and executed strategic marketing initiatives to increase restaurant visibility and customer engagement.
- Streamlined inventory management processes, reducing waste and controlling costs effectively.
- Analyzed financial reports to identify trends, optimizing budget allocations for maximum profitability.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
Education
High School Diploma -
South Florence High
Florence SCSkills
- Team leadership
- Creative thinking
- Continuous learning mindset
- Customer-focused approach
- Standard work development
- Training and coaching
- Process improvement expertise
- Resource allocation planning
- Training employees
- Operational excellence
- 5S methodology
- Implementing tracking systems
Timeline
Travel Center General Manager
Pilot Travel Centers
02.2021 - 12.2024
Restaurant General Manager
Pilot Travel Centers
04.2018 - 03.2021
Continuous Improvement Leader
Pilot Travel Centers
01.1995 - Current
High School Diploma -
South Florence High