Sheila Small
Diversity Professional
Locust Grove,GA
Summary
Supervisor/ Education/Diversity Training Specialist Proven leader with 20+ years DEIB leadership experience leading and recruiting non-profit, collegiate, and corporate teams. Hands on leadership style that ensures positive employee development, workforce culture, and consumer experience. Managed teams of more than 200+. Built effective, performance based working relationships between leaders and subordinates to maintain workforce flexibility through a committed work force. Responsible for the performance-based management, including recognition, coaching, and the delivery of necessary corrective action when appropriate. Conducted curriculum alignment and development. Provided diversity and cultural competence consulting, technical assistance, training curriculum and design. Conducted workplace assessments and job interviews. Developed and implemented community outreach programming Mastered time management skills while performing multiple tasks effectively in a high-volume environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Inflight Supervisor
Frontier Airlines
Atlanta, GA
08.2023 - Current
- Kept up to date on FAA compliance regulations and institutional policies, implemented new procedures to meet adjusted standards and communicated changes to personnel.
Credit Recovery Instructor
Rockdale County Public Schools
Conyers, GA
01.2023 - 08.2023
- Provide comprehensive mentoring, outreach, and supportive services to students to motivate and to support at-risk youth to obtain a high school diploma by implementing inclusive, effective, data-based personalized learning strategies to enhance study and test-taking skills
- Implement activities to improve the number of participants who will enroll in a program of postsecondary education or advise training while in high school that will lead to career readiness.
Inflight Supervisor
Alaska Airlines
Seattle, WA
09.2021 - 10.2022
- Led SEA DEI base outreach, initiatives, and developed innovative outreach strategies for flight attendant engagement
- Built effective, performance based working relationships between leaders and flight attendants and maintained workforce flexibility through a globally diverse, committed work force
- Responsible for the performance-based management of the F/A population.
Regional Crew Manager (Inflight and Flight Operations)
Endeavor Airlines
Atlanta, GA
12.2019 - 09.2022
- Ensured crewmembers' competence and qualifications regarding all safety and regulatory requirements
- Led ATL base DEIB initiatives and programming and promoted a culture of Inclusion and Belonging while recognizing the significance of Diversity
- Maintained knowledge of: Company Policy, Company GOM, Endeavor Air FOM, FOPM, FAM, FAA Regulations, and Collective Bargaining Agreements
- Supervised crewmembers and partnered with Human Resources to screen flight attendant applicants by reviewing resumes, facilitating virtual interviews, and updating detailed comments in the Applicant Tracking System
- Collaborated with recruitment team to generate position-specific pre-screening questions for flight attendant interviewees.
7th grade Young Scholars English Instructor
Butts County School District
Jackson, GA
02.2018 - 11.2019
- Implemented the district’s first STEM Night focused on the contributions of members of historically underrepresented groups as a recruitment tool to expose middle school students to aviation and other STEM careers
- Initiated contact with corporate leaders to create a team of culturally diverse speakers for the STEM Career Forum (attended by CEOs and senior executives)
- Coached and recruited students for the middle school Robotics Team.
Customer Experience Specialist
Delta Air Lines
Hibbing, MN
06.2017 - 02.2018
- Effectively and efficiently secured airline reservations for Delta Air Lines customers via phone and create an experience where customers know they have been heard and understood and feel valued and important which is accomplished by effectively listening, identifying, and owning customer issues, and finding solutions to problems.
Personalized Learning Teacher
Henry County School District
McDonough, GA
08.2016 - 03.2017
- Developed individualized lessons for Social Studies and Science students.
In-Flight Field Service Manager
Delta Air Lines
Atlanta, GA
04.2013 - 08.2016
- Coordinated Global Diversity DTW base outreach
- Built effective, performance based working relationships between leaders and flight attendants
- Responsible for the performance-based management of the F/A population
- Collaborated with Human Resources to screen flight attendant applicants by reviewing resumes, facilitating face-to-face interviews, and updating detailed comments in the Applicant Tracking System.
Gifted Department Chairperson/Teacher Team Leader
Henry County School District
McDonough, GA
01.2010 - 04.2013
- Supervised Gifted Teachers and eighth grade team to ensure compliance with differentiated curriculum of academically gifted students
- Led the Diversity Committee Team (DCT) by successfully seeking and establishing community partnerships
- Created culturally inclusive, differentiated instruction-based, curriculum for 6th-8th grade students
- Led 6th-8th grade students on a two-week tour of England, France, and Italy
- Proactively sought collaboration with nonprofit agencies to promote inclusion in education.
Director of Intercultural Programs
Loras College
Dubuque, IA
01.2001 - 01.2003
- Developed programs promoting retention and graduation of students from underrepresented groups
- Conducted training sessions addressing Multicultural/International cultural awareness
- Implemented and led student Civil Rights historical tour through the deep south
- Facilitated diversity workshops
- Collaborated with Admissions to recruit scholars from underrepresented populations
- Established alliances with high schools
- Maintained department budget
- Supervised a staff of five
- Guest lecturer for “Race/Ethnicity Course
- Conducted data analysis of underrepresented groups retention metrics
- Restructured previous Partners In Education (PIE) program
- Student athletes of underrepresented groups retention rates improved 12% one year after the implementation of the PIE program.
Summer Youth Camp Director (Volunteer)
Tuskegee Airmen, Inc.
Atlanta, Georgia
06.2005
- Develop and implement curriculum to introduce 6th-12th grade youth to aviation, aerospace, and STREAMS careers.
Education
Master of Arts - Interdisciplinary Studies
Loras College
Bachelor of Arts - English
University of Mississippi
Skills
- Crew Coordination
- Policy Enforcement
- Emergency Procedures
- Compliance Monitoring
- Personnel Management
- Organizational Leadership
Affiliations
- National Diversity Council
- Tuskegee Airmen, Inc. TAAST Aviation Camp Director; (ATL Chapter)
- Organization of Black Aerospace Professionals
- Rho Sigma Lambda Foundation Inc. Board Member of Alpha Phi Alpha
Certification
Certified Diversity Professional, Diversity Executive Leadership Academy, San Diego, CA
Executive Career Path
- Frontier Airlines, Atlanta, GA, 08/01/23
- Rockdale County Public Schools, Conyers, GA, 01/01/23, 08/01/23
- Alaska Airlines, Seattle, WA, 09/01/22, 10/01/23
- Endeavor Airlines, Atlanta, GA, 12/01/19, 09/01/22
- Butts County School District, Jackson, GA, 02/01/18, 11/01/19
- Delta Air Lines, Hibbing, MN, 06/01/17, 02/01/18
- Henry County School District, McDonough, GA, 08/01/16, 03/01/17
- Delta Air Lines, Atlanta, GA, 04/01/13, 08/01/16
- Henry County School District, McDonough, GA, 01/01/10, 04/01/13
- Tuskegee Airmen, Inc., Atlanta, GA, 06/01/05
- Loras College, Dubuque, IA, 01/01/01, 12/31/03
Accomplishments
- Buttermilk Cornbread and Turnip Greens (The things my Mama saved) author
- Christa McAuliffe National Aerospace Association Teacher of the Year
- Delta Airlines Chairman Club Nominee
- Henry County School District Teacher of the Year Finalist
- Henry County Middle School Teacher of the Year
- Henderson Middle School Teacher of the Year
Timeline
Inflight Supervisor
Frontier Airlines
08.2023 - Current
Credit Recovery Instructor
Rockdale County Public Schools
01.2023 - 08.2023
Inflight Supervisor
Alaska Airlines
09.2021 - 10.2022
Regional Crew Manager (Inflight and Flight Operations)
Endeavor Airlines
12.2019 - 09.2022
7th grade Young Scholars English Instructor
Butts County School District
02.2018 - 11.2019
Customer Experience Specialist
Delta Air Lines
06.2017 - 02.2018
Personalized Learning Teacher
Henry County School District
08.2016 - 03.2017
In-Flight Field Service Manager
Delta Air Lines
04.2013 - 08.2016
Gifted Department Chairperson/Teacher Team Leader
Henry County School District
01.2010 - 04.2013
Summer Youth Camp Director (Volunteer)
Tuskegee Airmen, Inc.
06.2005
Director of Intercultural Programs
Loras College
01.2001 - 01.2003
Master of Arts - Interdisciplinary Studies
Loras College
Bachelor of Arts - English
University of Mississippi