Sheila Smith

• Received incoming shipments, verifying .shortages or overages.
• Increased compliance damages from 30% to 85% within 4 months
• Identified issues, analyzed information, and provided solutions to problems

• Directed job fairs to bring in local talent for long term and seasonal positions with positive results
• Completed drug tests, background, and reference checks to facilitate hiring.
• Processed I-9 new hire and termination transactions
• Lead onsite as well as districts orientation classes for spring hiring
• Planned, monitored, and appraised employee work results by working with managers to coach and discipline employees.
• Monitored and handled all employee claims, including performance-based and harassment incidents.
• Retention rate above 90 percent, minimum turnover.
• Highest diversity hire rate in district of 10 stores 98%

• Directed weekly meetings , strategizing sales and metric , hits or misses
• Cultivated positive rapport with fellow employees to boost morale and promote employee retention.
• Vendor interactions proactively meeting face to face to ensure Team had proper selling knowledge to empower for positive sales.
• Exceeded sales goals by 85 % of plan
• Managed twelve direct Specialists; available to assist all store associates and customers as needed.

Office manager

• Developed and maintained courteous and effective working relationships
• Revenue increase by70% with all hands approach of cross training team with insurance filing and follow up
• Exceeded goals through effective task prioritization and great work ethic
• Conflict resolution between multi-culturally diverse team
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment, assisting chairside and equipment sterilization when team was short handed
• Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services
• Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands