Sheila Smith
San Antonio,FL
Summary
Experienced medical office receptionist with 16+ years of clinical experience. Expert in optimizing clinic workflows, managing patient flows, physician schedules, and appointments. Skilled in administrative tasks including inventory management, accounts receivable, and patient records management. Seeking to advance career with a highly respected organization focused on positive outcomes and exceptional customer service.
Overview
17
17
years of professional experience
Work History
PATIENT SERVICE REPRESENTATIVE
BON SECOURS SUFFOLK PRIMARY CARE
Suffolk
12.2018 - Current
- Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner.
- Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems.
- Ability to answer internal and external calls in a friendly and helpful manner.
- Possess the ability to troubleshoot and resolve problems promptly.
- Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately.
- Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients.
ADMINISTRATIVE ASSOCIATE (PATIENT ACCESS)
BON SECOURS HOSPITAL EMERGENCY ROOM
Norfolk
05.2014 - 12.2018
- Perform clerical work in support of the care and treatment given to patients in the hospital setting throughout the medical facility.
- Maintains a daily appointment schedule for one or more hospital clinics and is responsible for identifying incomplete encounter information and communicating findings to providers.
- Operates with a great degree of independence in problem-solves patient complaints and processes problems on the frontline.
- Perform receptionist work, customer service, patient screening, and other duties as assigned for the proper and timely treatment of patients.
- Schedule appointments in accordance with VHA Directives and regulations.
- Monitor daily reports such as the inpatient roster, observation list, absence list, inpatient appointment list, and the gains and losses.
- Ensures appointments are appropriately scheduled in a timely manner.
ADMINISTRATIVE ASSOCIATE
SENTARA NORFOLK GENERAL EMERGENCY DEPT
Norfolk
03.2008 - 03.2013
- Provided clerical support such as answering phones, responding to emails, filing documents, copying and scanning materials.
- Compiled data from multiple sources into a spreadsheet or database format for analysis purposes.
- Processed invoices and purchase orders ensuring accuracy of information provided by vendors.
- Greeted visitors upon arrival at the office and directed them appropriately according to their needs.
- Maintained confidentiality regarding all business matters related to the organization's operations.
- Answered customer inquiries via email or telephone in a timely manner while providing excellent customer service.
- Tracked progress of project milestones through completion while reporting any issues encountered along the way.
- Executed administrative tasks assigned by higher management in a precise manner following established protocols.
- Delivered exceptional customer service through direct communication with clients and team members.
Education
Associates Degree, Medical Administration -
Tidewater Community College
Portsmouth, VA01.2007
High School Diploma -
Kinston High School
Kinston, NC01.1991
Skills
- Healthcare Terminology
- Maintaining Patient Privacy
- Accounts Receivable Processing
- Client Relations Management
- Administrative Support
- Effective Schedule Coordination
- Electronic Health Records Coordination
- Correspondence Handling
- Medicaid Compliance Expertise
Timeline
PATIENT SERVICE REPRESENTATIVE
BON SECOURS SUFFOLK PRIMARY CARE
12.2018 - Current
ADMINISTRATIVE ASSOCIATE (PATIENT ACCESS)
BON SECOURS HOSPITAL EMERGENCY ROOM
05.2014 - 12.2018
ADMINISTRATIVE ASSOCIATE
SENTARA NORFOLK GENERAL EMERGENCY DEPT
03.2008 - 03.2013
Associates Degree, Medical Administration -
Tidewater Community College
High School Diploma -
Kinston High School
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