Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Software
Certification
Accomplishments
Interests
Timeline
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Sheila Smith

Sheila Smith

Apache Junction,AZ

Work Preference

Work Type

Full Time

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.

Overview

24
24
years of professional experience

Work History

Teleservices Consultant

Arizona Financial Credit Union
Phoenix, AZ
08.2023 - 03.2025
  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Branch Manager

Desert Financial Credit Union
Apache Junction, AZ
03.2008 - 04.2022
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Boosted member base, acquiring new members and identifying needs to deliver relevant products.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Established and built member relationships through targeted outreach and initiatives.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Designed sales and service strategies to improve revenue and retention.

Branch Manager

US Bank NA
Mesa, AZ
07.2004 - 03.2008
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Designed sales and service strategies to improve revenue and retention.
  • Grew business banking relationships through proactive outreach.

Store Manager

Eddie Bauer Clothing Retail
Mesa, AZ
01.2001 - 07.2003
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Assisted with hiring, training and mentoring new staff members.

Education

Some College (No Degree) - Language Arts Education

Pima Community College
Tucson, AZ

Skills

  • Excels in Team Leadership
  • Performance Reviews
  • Relationship Building
  • Operational Reports
  • Branch Operations Management
  • Decision Making
  • Prioritizing and Planning
  • Service Oriented
  • Goal Setting
  • Quality Assurance
  • Critical Thinking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Word, Excel, Outlook, PowerPoint, Teams

Certification

Previous notary public and medallion stamp holder

Accomplishments

Arizona Financial - consistently received numerous high scoring client satisfaction surveys of 10 out of 10.

Desert Financial - awarded highest secret shopper scores in district for several years. Additionally, had highest employee satisfaction scores quarter over quarter beating credit union average.

Eddie Bauer - earned top store for Loss Prevention as well as top sales during 2003.

Interests

Hiking, exploring Arizona, gardening, community service

Timeline

Teleservices Consultant

Arizona Financial Credit Union
08.2023 - 03.2025

Branch Manager

Desert Financial Credit Union
03.2008 - 04.2022

Branch Manager

US Bank NA
07.2004 - 03.2008

Store Manager

Eddie Bauer Clothing Retail
01.2001 - 07.2003

Some College (No Degree) - Language Arts Education

Pima Community College

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