Summary
Overview
Work History
Education
Skills
Timeline
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Sheila Speak

Fort Worth

Summary

Dynamic professional with a proven track record at Texas Christian University, excelling in customer relations and documentation management. Expert in problem-solving and analytical thinking, I enhanced office efficiency and fostered strong client relationships, ensuring confidentiality and accuracy in managing electronic medical records and accounts receivable.

Overview

15
15
years of professional experience

Work History

Specialist TCU Miller Speech and Hearing Clinic

Texas Christian University
01.2010 - Current

Accounts

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Manage the the electronic medical record files
  • Building manager
  • Manage all accounts receivable
  • Monthly billing
  • Input all contracts into database

Education

High School Diploma -

Lakewood Senior Highschool
St. Petersburg Florida

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Timeline

Specialist TCU Miller Speech and Hearing Clinic

Texas Christian University
01.2010 - Current

High School Diploma -

Lakewood Senior Highschool