Sheila Spearman
Dayton
Summary
Detail-oriented professional with extensive experience in billing, accounts receivable, and customer service. Proven ability to manage high-volume data entry and scheduling while ensuring compliance with industry standards. Strong proficiency in CRM systems enhances operational efficiency and customer satisfaction. Ready to apply transferable skills in a Patient Access Specialist role to improve patient support services.
Overview
18
18
years of professional experience
Work History
Circulation Coordinator
COX ENTERPRISES
Dayton
01.2016 - 01.2024
- Managed daily distribution of 10,000+ newspapers across Dayton and surrounding areas, achieving 98% on-time delivery and minimal complaints.
- Scheduled and confirmed appointments with clients, vendors, and logistics partners on behalf of distribution manager.
- Coordinated delivery routes and schedules, ensuring timely service and efficient logistics.
- Reduced customer complaints by 25% through effective resolution of delivery and service issues.
- Implemented and optimized delivery routes using RouteSmart software, ensuring accurate service schedules.
Circulation Systems Operation Analyst
COX ENTERPRISES
Dayton
01.2016 - 01.2012
- Reduced complaints by 20% by developing and maintaining performance dashboards and weekly delivery error reports.
- Performed third party audits, identifying payment gaps, submitting findings to accounts receivable for collection.
- Determined route changes, taking cost effectiveness into consideration, including distance, manpower and overhead.
- Identified trends, inefficiencies, and opportunities for operational improvements by analyzing circulation and distribution data.
- Generated performance reports, including circulation rates, delivery performance.
- Supported automation projects by implementing system upgrades or workflow changes.
Customer Service Representative
COX ENTERPRISES
Dayton
01.2012 - 01.2009
- Handled over 60 inbound and outbound calls daily, assisted customers with account setup, resolving billing and service inquiries with 92% first-call resolution rate.
- Increased monthly revenue by upselling additional services with 25% of retention calls.
- Reduced monthly churn by 32% by identifying at-risk customers and delivering targeted offers.
- Resolved billing issues, delivery concerns, and service complaints in timely and professional manner.
- Verified customer information and maintained detailed records in CRM and circulation software.
Circulation Accounts Receivable Specialist
COX ENTERPRISES
Dayton
01.2006 - 01.2009
- Managed billing and receivables for over 150K subscription accounts across multiple publications.
- Reduced outstanding receivables by 35% by practicing improved aging analysis and follow-up procedures.
- Monitored aging reports and assisted in collections follow-up to maintain cash flow.
- Processed weekly billing cycles, tracking renewals, and handling payment discrepancies.
- Generated monthly invoices and statements for commercial, home delivery, and bulk accounts.
- Assisted in month-end closing and reconciliation of circulation revenue accounts.
Cash Application Specialist
COX ENTERPRISES
Dayton
01.2006 - 01.2002
- Ensured timely posting by managing lockbox, ACH, wire transfers, manual checks and credit card payments, confirming all cash was applied before month-end closing deadline.
- Applied daily subscription and advertising payments to customer accounts with 100% accuracy.
- Maintained detailed financial records to support month-end close and audit standards.
- Reduced unapplied cash by 40% within 6 months by implementing new tracking procedures.
- Reconciled bank deposits, ensuring all payments were recorded and matched to general ledger.
- Issued and processed customer refunds or credit memos as required.
- Maintained confidential financial records in compliance with privacy standards.
Education
Business Administration Coursework -
Central State University
Wilberforce, OH01.2018
Medical Billing and Coding Certificate -
Ohio Medical Career College
Dayton, OH01.2015
Skills
- Microsoft 365 and Oracle
- SAP and NetSuite
- Data entry and billing
- Collections management
- CRM systems
- PCI compliance
Awards
- Brad Tillson’s Publisher Award
- Cox Media Group Employee Service Award
Accomplishments
Brad Tillson’s Publisher Award
Cox Media Group Employee Service Award
Timeline
Circulation Coordinator
COX ENTERPRISES
01.2016 - 01.2024
Circulation Systems Operation Analyst
COX ENTERPRISES
01.2016 - 01.2012
Customer Service Representative
COX ENTERPRISES
01.2012 - 01.2009
Circulation Accounts Receivable Specialist
COX ENTERPRISES
01.2006 - 01.2009
Cash Application Specialist
COX ENTERPRISES
01.2006 - 01.2002
Business Administration Coursework -
Central State University
Medical Billing and Coding Certificate -
Ohio Medical Career College
Similar Profiles
Shakerri BlackmonShakerri Blackmon
Security Analyst at Cox EnterprisesSecurity Analyst at Cox Enterprises
Trey GrantTrey Grant
Marketing Analyst at Cox EnterprisesMarketing Analyst at Cox Enterprises
Bronson BeiselBronson Beisel
Senior Manager Leadership Development at Cox EnterprisesSenior Manager Leadership Development at Cox Enterprises
Alexis HuntAlexis Hunt
Floor Installer at LLC Presidential RemodelingFloor Installer at LLC Presidential Remodeling
LUKE OSBINLUKE OSBIN
Poly Saw Operator at LazyboyPoly Saw Operator at Lazyboy