SAP
Sheila Spencer
Greece,NY
Summary
Focused and energetic, with a drive to complete any challenges necessary to successfully fulfill goals. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Analyst - Service Coordinator
LaBella Associates
10.2023 - Current
- Analyze and mitigate solutions for ongoing successful client-customer relationships
- Anticipate potential needs and responsibilities for new projects, with ability to act on them accordingly
- Communicate effectively among all project-related individuals, including but not limited to customers, contractors, electricians, inspectors, schedulers, and foremen to ensure smooth coordination of processes
- Maintain coordination of approximately 400 projects
- Utilize SAP software services for multifunctional reporting to collect, arrange, and input information into database system
- Utilize Genesys software and SIP Phone for efficient customer communications
- Generated reports detailing findings and recommendations.
Licensed Real Estate Salesperson
Empire Realty Group
05.2023 - Current
- Managed transaction documentation efficiently using digital tools such as CRM software and e-signature platforms
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations
- Adhere to ongoing updated regulatory bulletins, researching laws and regulations to maintain a thorough understanding of necessary compliance to minimize risk and maximize resources
- Analyze market data to maintain current audits and present the most updated reports with necessary processes, including financial qualifications, to purchase properties that are compatible with buyers' needs and financial resources
- Audit reports, operating practices, and documentation prior to publication ensuring adherence to local, state, and federal regulatory compliance
- Provide guidance to assist clients in marketing, selling, and purchasing property for the right price under the best terms
- Advise clients regularly on changing market conditions, prices, mortgages, legal requirements, and related matters to make informed decisions
- Maintain strong relationships and act as an intermediary in negotiations between buyers and sellers
Loss Mitigation Liaison I/AVP
M&T Bank
04.2021 - 10.2023
- Analyze and mitigate options for at-risk mortgages to reduce financial loss to the mortgage holder
- Comply with multiple investor programs for borrower's specific eligibility and document requirements for loss mitigation options
- Maintain internal and control standards, including timely implementations of internal and external audit points together with any issues raised by external regulators as applicable
- Maintain and exceed departmental peer statistics
- Selected for multiple assigned internal special projects to contribute to improving departmental statistics
- Utilize Black Knight Software with minimal errors to ensure the efficiency of maintenance
- Promote an environment that supports diversity and reflects the M&T Bank brand
Licensed Real Estate Salesperson / Market Analyst
Howard Hanna Real Estate Services
12.2017 - 05.2023
- Adhere to ongoing updated regulatory bulletins, researching laws and regulations to maintain a thorough understanding of necessary compliance to minimize risk and maximize resources
- Analyze market data to maintain current audits and present the most updated reports with necessary processes, including financial qualifications, to purchase properties that are compatible with buyers' needs and financial resources
- Audit reports, operating practices, and documentation prior to publication ensuring adherence to local, state, and federal regulatory compliance
- Provide guidance to assist clients in marketing, selling, and purchasing property for the right price under the best terms
- Advise clients regularly on changing market conditions, prices, mortgages, legal requirements, and related matters to make informed decisions
- Maintain strong relationships and act as an intermediary in negotiations between buyers and sellers
- Assist in reviewing and completing legal contracts, offers, and paperwork
US Dept of Treasury, Bureau of Fiscal Service/Dept of Education Contractor
Coast Professional. Inc.
11.2018 - 03.2021
- Review Federal Debt Management Services and maintain compliance with state and federal regulations, implementing changing guidelines as necessary for continued compliance
- Audit, update, and maintain records in a manner presentable to multiple federal agencies for auditing, including CMS/MSP
- Locate and contact corporations and individuals with a monetary liability to the US Dept of Treasury and Dept of Education and resolve debt status by collecting payment or potential referral to the US Dept of Justice for litigation with supporting findings
- Investigate, verify, and collect information identifying possible fraudulent activity
- Negotiate to resolve delinquent debts owed to federal agencies within each agency's approved guidelines
- Negotiated regularly with attorneys to resolve accounts
- Assist in new hire training when necessary
Owner/Administrator - Special Events Venue
Beso Restaurante
09.2009 - 12.2019
- Plan, design and implement internal policies and control procedures, complying with local laws and regulations
- Monitor and identify training needs within the company
- Monitor account ledgers, accounts payable, accounts receivable, and payroll
- Prepare and review financial analysis for credit approval
- Communicate with clients and integrate client demands with providers to coordinate requirements, in addition to maintaining client financial records Coordinate all department functions for a team of 14 employees, including client menu selections and event design themes
- Serve as the main liaison between sales, staff, vendors, and clients
US Dept Treasury Bureau of Fiscal Services Contractor
Navient. Inc.
09.2015 - 10.2018
- Review Federal Debt Management Services and maintain compliance with state and federal regulations, implementing changing guidelines as necessary to maintain compliance while performing daily corporate operation duties
- Keep updated with multiple federal agency individual regulations, reviewing federal bulletins regularly to maintain compliance, including, but not limited to, SBA, DoD, MSP/CMS, DoT, GSA
- Audit, update, and maintain records in a manner presentable to federal agencies, if requested
- Locate and contact corporations and individuals with a monetary liability to the US Dept of Treasury and resolve debt status by collecting payment or referral to the US Dept of Justice for litigation or AWG
- Research assets of debtors, review account balances and adjustments for recommendation to pursue litigation for debts with supporting findings to the US Dept of Justice for litigation
- Investigate, verify, and collect information identifying possible fraudulent activity
- Negotiate regularly with attorneys to resolve accounts of debts owed to federal agencies
Education
Bachelor-Accounting - Accounting, Business
SUNY Empire State College
Saratoga Springs, NY05.2024
Licensed Real Estate Salesperson -
Cusack Center of Professional Development
Williamsville, NYMiami Dade Community College
Miami, FLOneonta State University
Oneonta, NYSkills
- Strong Interpersonal Skills
- Microsoft Visio
- Auditing/Analytical Skills
- Self-Directed Multi-Tasker
- Microsoft Office/Excel
- Decision-Making Skills
- Problem Solver
- Proofreading/Editing
- Excellent Time Management
- Strong Negotiation Skills
- Compliance/Regulations
- Project Planning
Websites
Software
Black Knight
Genesys
Titanium
CRS
Microsoft Office
Microsoft Viseo
Affiliations
- NYSAR -New York State Association of Realtors
- GRAR-Greater Rochester Association of Realtors
Certification
- CAMP - Estimated 3/2024
Interests
When I'm not working, I can be found surfing the internet for continued learning for self development. I enjoy reading current events, mostly on real estate, as well as horticulture and enjoying the outdoors in summer weather. I have a never ending DIY enthusiasm and a love of animals.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Analyst - Service Coordinator
LaBella Associates
10.2023 - Current
Licensed Real Estate Salesperson
Empire Realty Group
05.2023 - Current
Loss Mitigation Liaison I/AVP
M&T Bank
04.2021 - 10.2023
US Dept of Treasury, Bureau of Fiscal Service/Dept of Education Contractor
Coast Professional. Inc.
11.2018 - 03.2021
Licensed Real Estate Salesperson / Market Analyst
Howard Hanna Real Estate Services
12.2017 - 05.2023
US Dept Treasury Bureau of Fiscal Services Contractor
Navient. Inc.
09.2015 - 10.2018
Owner/Administrator - Special Events Venue
Beso Restaurante
09.2009 - 12.2019
Bachelor-Accounting - Accounting, Business
SUNY Empire State College
Licensed Real Estate Salesperson -
Cusack Center of Professional Development
Miami Dade Community College
Oneonta State University
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